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If you are on a regular, long-term medication, your doctor may set up a repeat prescription. This means that you can re-order your regular medication when you are running low on supplies, without needing to see a doctor every time. You will still need to see or speak to a doctor or nurse for unscheduled or one-off medication.
Patients on repeat prescriptions will have a tear-off re-order slip attached to their green prescription. This can be used to indicate to the surgery when you need more of your regular medicines.
Please note that all patients on repeat prescriptions will still have to see a doctor periodically (for their “review date”) to review their medicines. The review date is printed on the repeat prescription reorder slip.
Please note, requests take 2 full working days to be completed.
We offer a choice of five ways to re-order your medicines:
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
There is further information about prescription exemptions and fees on the NHS website
Harvey Group Practice, as a member practice of the Herts Valleys Clinical Commissioning Group have put into place the changes recommended from the Lets Talk Campaign. Full information is on the HVCCG website on: http://hertsvalleysccg.nhs.uk/news-events/893-hertfordshire-nhs-organisations-announce-public-consultations-on-proposals-for-service-changes and we were pleased that members of our Patient Participation Group were able to comment on these and feedback into our last PPG meeting to advise patients.
The changes were formally announced in October 2017 http://hertsvalleysccg.nhs.uk/news-events/927-hertfordshire-nhs-service-changes-decisions-announced-today
The leaflets that we are using in Practice to support these decisions are also here for reference:
Gluten Free Prescribing Leaflet
Over the counter medications leaflet
No prescription needed leaflet
Cost differential poster
In April the CCG also have given us guidance regarding medication for Hay Fever and clarifying their decision regarding prescribing for these products. The patient leaflet is here for reference. Hay Fever Medications patient leaflet
We are also happy to promote here the leaflet on the new Connect Service for patients patient guide to Connect
Our staff our dedicated to helping our patients and providing them with the best possible care. Find out more about our:
How to find us
Surrey Docks Health Centre 12-13 Blondin Way, London, SE16 6AE
Opening Times Mon – Fri 8.00am – 6.30pm Early opening Tues and Thurs from 7.00am
The are a number of ways that you can contact us. Find out more below.
Harvey Group Practice has a Routine Repeat Medications policy, which states that we will process all requests for prescriptions and provide a prescription within 2 working days. For example a prescription request given in before 6pm on Monday will be ready after 2pm on Wednesday. Prescriptions requested before 6pm on Friday will be available after 2pm on Tuesday. We receive over 800 of these requests every week and process almost all within 48 hours. We believe this is an excellent turnaround time and exceeds that of many other local practices.
A request for an urgent medication is not processed in the routine way by our Receptionists, but by our on call Doctor. This takes them away from urgent clinical queries, and increases the risk of a prescribing error.
We have made a decision that unless your request falls within a certain narrow range of emergency drugs, shown below, then your request will be processed according to the routine repeat prescribing policy. This ensures safe prescribing and optimizes access to the clinical team.
The following are regarded as emergency drugs. These are drugs where timely access is important, so GPs will work outside of the usual system to ensure continuity of supply:
EMERGENCY DRUG LIST
All other requests will be processed routinely. This policy has been implemented to protect Doctors’ time for more clinically urgent matters, and we believe this will help us to provide you with a more safe and robust prescribing system.