12-16 Taunton Road, Bridgwater, Somerset, TA6 3LSTel: 01278 720 000
IF YOU NEED MEDICAL ADVICE/HELP WHEN THE SURGERY IS CLOSED:
Dial 111 to access the Somerset Out of Hours through NHS111.
In the event of a Medical Emergency (chest pains, loss of consciousness etc.) dial 999
16th September 2016
We have received details of a particularly cruel phishing scam which is circulating at the moment and affecting people with remote pacing and cardiac monitoring devices.
A patient appears to have been the victim of an opportunistic phishing scam, and paid £167 over the telephone using his debit card to the caller.
The caller stated that his “box/equipment” was not working due to “Dust”. He was offered the opportunity to replace it and at the same time offered the option of purchasing either a five year warranty for £140 or lifetime warranty for £167. As the patient was due to have a routine remote check on his device by the Pacemaker clinic, the patient believed that the call was legitimate and therefore paid £167 to the caller. The patient and his partner were subsequently suspicious, so they called the Pacemaker clinic a few hours later to check if the problem had been fixed. The clinic explained it was not a call from the hospital or from the manufacturer of the equipment.
Clinics and device companies would never ask for personal details or charge for services.
Do not leave it until you run out. Please order your repeat medication well before you are due to run out, as it will take 48 hours to process your prescription request - excluding weekends and Bank Holidays. You can order a repeat prescription by using one of the following methods:
Did you know you can now order your repeat prescription online? - To register for this service, you will need a user name and password, which you must request from the surgery. Due to the nature of this service you, will be asked to collect your login details, in person and provide photographic ID (passport, driving licence etc).
Click here to use the new system to order your prescription.
You may have already heard of e.prescribing (also known as electronic prescribing), but for those patients who are not familiar with the concept, here is a brief explanation of what is all about, alternatively go to http://systems.hscic.gov.uk/eps/patients/films/whatthismeans.
The new service lets the practice send your prescription electronically to the pharmacy you choose to get your medication or appliance from – without the need for paper in some cases. This means there is less need for people with repeat prescriptions to call at their GP practice to collect a prescription form.
How does the Electronic Prescription Service work?
At first, if you want your GP to send your prescription electronically, you must choose, or ‘nominate’, a place to receive your electronic prescriptions. This could be a pharmacy or dispensing appliance contractor.
Nomination works in a similar way to a prescription collection service where the pharmacy collects your prescription for you instead of you having to collect it from your GP practice.
The main difference with nomination is that your prescription will be sent electronically and you don’t have to nominate a place that is close to your GP practice. For example, you could choose to nominate a place that is convenient to where you live, work or shop.
When will I be able to start using the Electronic Prescription Service?
From 21st July 2015.
Does using nomination mean I will see my GP less often?
No, it just means that you may not have to call at your GP practice just to collect a prescription.
I use my paper prescription to request my next repeat prescription issue. How can I do this if I don’t receive a paper copy?
As electronic prescriptions are used more and more, GP practices may start offering different ways to order repeat prescriptions that will not require a paper copy of the prescription. However, if you do require a paper copy, simply ask for one when you collect your medication or appliance and the pharmacy will be able to give this to you.
Do I need to be able to use a computer to use the Electronic Prescription Service?
No. The people who provide your prescription and medication will be using a computer.
Can I nominate a chain of pharmacies or dispensing appliance contractors?
You can only nominate a specific location to receive your electronic prescriptions.
Can I choose for my prescription not to be sent using the Electronic Prescription Service?
Yes, but if you decide not to use it, you won’t be able to use nomination. This means you will need to continue to make arrangements to collect your paper prescription from your GP practice.
For more information see:
NB. IMPORTANT INFORMATION: If you have signed up for prescriptions to be sent to a pharmacy of your choice you must allow 3 days before it can be collected.
If not - Routine prescriptions are ready for collection at TRMC as follows:
Ready for Collection
Monday before 4.00pm
Wednesday after 2.00pm
Tuesday before 4.00pm
Thursday after 2.00pm
Wednesday before 4.00pm
Friday after 2.00pm
Thursday before 4.00pm
Monday after 2.00pm
Friday before 4.00pm
Tuesday after 2.00pm
Saturday/Sunday before 4.00pm
Emergency prescriptions should only be requested if you have run out of important medication and you are unable to wait until the next day. It will be up to the GP to decide if he/she will issue an emergency prescription.
*An emergency prescription, if issued, will be ready for collection after 9am the next morning (excluding Saturdays and Sundays). Emergency Prescriptions must be collected from the Reception desk even if your prescription usually goes to a named chemist.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2019, the charges are:
There is further information about prescription exemptions and fees on the NHS website
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