REPEAT PRESCRIPTIONS
Order Online:
Register for Online Services to order your repeat medications online.
Patient Access has replaced Patient Services and is the new platform for managing some of your health needs online. This includes the ordering of your repeat medications.
Within the App you can see when an item was last ordered, quantity received, when the next item is due, status of your order request, ie: pending approval, approved or it there is a query. You will need to turn on notifications from Patient Access if you want to see any response that has been left by the practice.
Order via the Repeat Medication Telephone Line - Option 2:
Please note - to order your repeat medication by telephone you should leave a message on our automated service line. Unfortunately we are no longer able to dedicate a member of staff to answer this type of call.
The following options are therefore available for ordering repeat medication:
24 hour automated telephone answering service
Or a written request and leave in at the red correspondence box available at the entrance to reception.
Please do not ask the receptionist to order your repeat medication at the front desk.
It would help the receptionists if all items required in the next month could be ordered at the same time.
The prescription takes 48 hours to be processed so please don’t let your medicines run out. If you are ordering your prescription after 5pm on a Friday or over the weekend please note that this will not start to be processed until 09:00am on the next working day.
If you do not use a local pharmacy for your nominated chemist please check with them on their collection days from the surgery as this can impact on when your prescription will be at the chemist.
Please don’t ask for repeat prescriptions during surgery consultations. At holiday times it is important to make sure that you have enough medication.
For your convenience you may now nominate a chemist of your choice to collect your prescription.
Available Direct From The Chemist
Some medications are available from your chemist without a prescription. Please enquire at your local pharmacy for details about these 'over-the-counter' products.