Patient Notices

Managing your medication during COVID-19

Click here for details

Patient Notice:

Computer System Change:

We changed our computer systems on 18th November 2021 (see details here). Because of the change, we could not have any eRD (batch prescriptions) that ran past our new system change date, so you may have found your batch prescription only lasted until October/November.

When you have collected your last prescription on your batch, please inform the Dispensary at the surgery in the usual way (preferably email) so that we can investigate this for you.

If you order your medication each month, please continue to do so.

Please make sure prescription orders are with us by 18th December at the latest to guarantee they will be ready to collect before Christmas. Thank you 

Repeat Prescriptions


You may order repeat medication in one of the following ways:

  1. (Recommended) GP Online Services Click here for information
  2. NHS Prescription Requests website
  3. E-mail to
  4. Post

The above email address is only to be used in relation to the ordering of repeat medication. For any other matters, please contact the surgery by telephone as normal.  

Please allow 72 working hours from receipt of your request to collection of a prescription.

Dispensing at Long Melford Surgery

We are able to dispense medication to patients living in the following villages. Please ask for more information.

Bridge Street (partly)ShimplingCavendish
HartestWindsor Green (Cockfield)Liston 
Bradfield St Clare HawkedonFoxearth
Bradfield CombustBrockleyEdwardstone
HawsteadNewton GreenPentlow

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