Please be aware that as of 1st October 2020, we will NO LONGER be accepting repeat medication requests over the telephone. We will be reverting back to our usual way of requesting medication prior to Covid-19.
This is mainly due to the easing of Government Covid-19 restrictions. However it is also to potential errors that are caused by confusion with drug name pronunciation and the pressure it puts on the phone lines and staff.
You can request your repeat medication by the following methods
Using your repeat slip (right hand side of green prescription) – ticking the items you need to order be posted in the box located outside the surgery entrance
Online via our website IF you have signed up for online services.
By signing up for the NHS App,
Sign up to a repeat ordering service with your local pharmacy/chemist
(Please bear in mind that the NHS App & our online services are two separate services).
If you do come in person to the surgery to post the medication request, please may we ask that patients adhere to the Government guidelines and wear a face covering and adhere to social distancing rules.
We hope in making this change it will free up our phone lines for patients contacting us for other queries and also allow our medical receptionists to process repeat prescription requests without disturbance.
Please note that this will not alter the time it takes to process a repeat prescription which is 2 working days.