From Wednesday 1 April 2020, we are making changes to the way you can order your repeat prescriptions.

What are repeat prescriptions?

Repeat prescriptions are those medicines you receive on a regular basis, usually for a long-term condition, without having to go and see your GP every time you need them.

Some people order these repeat prescriptions themselves and other choose a pharmacy or dispensing company to order on their behalf.

What is changing?

From 1 April 2020, you (or a person you’ve nominated) will have to order your repeats prescriptions directly from Greenwood Avenue Surgery, Walkergate Surgery, Minstergate Surgery, Cottingham Medical Centre or Beverley & Molescroft Surgery. You will no longer be able to order repeat prescriptions through your pharmacy, an online pharmacy or other dispensing contractor.

What is not changing?

If you already order your repeat prescriptions from your usual surgery, you’re not affected and don’t need to do anything.

If you collect your medicine from your local pharmacy, or have arrangements in place to have it delivered to your door then speak to your pharmacy to continue these arrangements.

If you receive your medication through a monitored dosage system, for example a dosette box or a blister pack, this change will not affect you.

What do you need to do?

From 1 April 2020, or earlier, if you currently order your repeat prescriptions from a pharmacy, you will have to order from your usual surgery instead.  You can do this:

Online – all you have to do is register with us. – follow the link at the top of this page to complete a simple registration or go to https://SystmOnline.tpp-uk.com/Login?Practiceld=B81622 (you will need to ask the receptionist to print your personal log in details first - next time your at the surgery, just ask - it only takes a minute)

Through the national NHS App – Download the NHS APP and find out more.

In person here at the practice – Simply tick the medicines you need on the white, tear-off section of your prescription and drop it in to us.

Greenwood Avenue, Walkergate Surgery, Minstergate,
Cottingham Medical Centre & Molescroft

Repeat Prescriptions

Patients on long-term medication and approved by their doctor for repeat prescriptions can order in the following ways:

• In person - hand your repeat slip in at reception with the required items clearly marked.
• By post - send it to us with a stamped addressed envelope if you want it posted back to you.
• By telephone - 24 hour answerphone service on 01482 335131.
• By email - to prescriptions.walkergate@nhs.net
• Online - follow the link at the top of this page to complete a simple registration or go to https://SystmOnline.tpp-uk.com/Login?Practiceld=B81622 (you will need to ask the receptionist to print your personal log in details first - next time your at the surgery, just ask - it only takes a minute)
• Via pharmacy sent electronically - speak to your pharmacist to sign up for this service and then we will send your prescription electronically direct to the pharmacy for you to collect from there

Please remember, if you are going away on holiday make sure you have an adequate supply of any regular medication in their original labelled containers.

Dispensary

The surgery offers a dispensing service for those patients living more than one mile, as the crow flies, from the chemist nearest to you, not necessarily one you may use.  These boundaries are set by the government and are out of our control.

Electronic Prescription Service

It’s EASY, SAFE, CONFIDENTIAL and FREE

Sign up at your local pharmacy and all your prescriptions will go directly to them electronically* straight from our system, so you can go straight to the pharmacy to collect.  We can send them electronically to any pharmacy who is participating, they will have a sign in their window or ask them, so if you work in Hull, Bridlington or York etc and would like to collect your prescription from a pharmacy there, just pop in and sign up with them.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

IMPORTANT NOTICE ABOUT PRESCRIPTION CHANGES

Electronic Prescribing Phase 4
There has been a recent change and update to how we issue, print and prepare your prescriptions. Please see below for how these changes may affect you as a patient.

Dispensing Patients
The above changes do not affect patients who normally collect their actual medication from the dispensary.

Patients who already have a nominated pharmacy (Chemist)
Most patients now have their prescription signed electronically by the practice and sent to their nominated pharmacy automatically. For this group of patients there is a nominal change which is that you can now go to any pharmacy (Chemist) to obtain your prescription. You will need to know your NHS Number to be able to do this and the surgery can help you with this information. Once presented at the pharmacy they will be able to retrieve your prescription from the NHS spine using your NHS Number as a unique identifier.

Patients who do not have a nominated pharmacy (Chemist)
For those patients that do not have a nominated pharmacy you will not be issued with a printed prescription, you will be issued with a printed prescription token which is printed on green prescription paper and looks similar to a prescription. Your actual prescription will be sent electronically to the NHS Spine and a pharmacy of your choice will then retrieve this when you go to collect your prescription using the unique bar code printed on the Prescription Token..Your prescription token can be taken to any pharmacy.

If you lose or misplace your prescription token you can still obtain your prescription by quoting your NHS Number. Please contact the surgery to obtain this.

Please note there is no change to how you order your medication.