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Out of Hours

Between the hours of 6.30 p.m. and 8.00 a.m. Monday – Friday and over the weekend or bank holidays please dial 111 or the surgery number (01787 378226) where your call will be diverted to the out of hours service provided by the NHS Suffolk

Test Results

All results are seen by the Doctor who ordered them. Please telephone for the result between 2.00 p.m. and 5.00 p.m. when our staff will be able to pass on the Doctor’s message to you. Please allow 3 working days for results to be available.

Telephone Advice

If you need medical advice your details will be taken and our Nurse Practitioner will phone you back later. If the matter is urgent, please advice us and it will be dealt with straight away.

pad_and_penSuggestions & Complaints

Comments, Compliments and Complaints

All of the doctors, nurses and staff working in this Practice make every effort to provide patients and carers with the best possible treatment.

If you wish to comment on or discuss aspects of your care please contact the Practice Manager, Nicola Whitehead.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area at each surgery.

For a copy of our leaflet on Comments, compliments and complaints please click here

Zero Tolerance

This Practice operates a Zero tolerance policy against violence, abuse and discrimination towards doctors, practice and attached staff and other patients. Such action could result in removal from the Practice list.

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