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Please note all Holderness Health surgeries will be closed form 12 noon on Thursday 27th February for training. Should you require medical assistance during this time please call 111. We will re-open at 8am on Friday 28th February. Many thanks.


Online Consultations

We’ve changed our online consultation service which brings a number of benefits to patients including access on your phone and tablet, a more responsive questionnaire, and you can now also use online consultation for your children, or people you care for, which you couldn’t do previously. 

Online Consultation – It’s Simple, Safe and Personal.


View your Medical Records Online

For further information please see our link on the right hand side of the screen 'Online Medical Record Access'.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

Online Appointment Booking

We have a range of appointments that can be booked (or cancelled) online. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.


The Practice is dedicated to a quality policy to achieve the health services which meet the requirements of our patients, in particular:-

  • Patients have a right to be greeted in a welcoming, friendly manner in all circumstances.
  • Patients have a right to confidentiality.
  • Patients should be seen usually within 20 minutes of their appointment time.  If there is likely to be a longer delay, patients have a right to be informed.
  • Patients have a right to be treated with courtesy by G.P.s, employees and other providers of health services, both inside and outside the Practice.
  • Patients have a right to ask a question and be answered about their own health, particularly any illness and its treatment, possible side-effects of treatment, duration and development of an illness, likelihood of recovery, prevention or avoidance of the illness recurring .
  • The Practice will offer advice and seek to inform patients of ways to promote good health and avoid illness.
  • Patients will be informed of developments in the Practice by means of posters/leaflets, made available in the Practice. 

Patients rights are accompanied by responsibilities, which mean:-

  • Where an appointment has been made, patients are responsible for keeping it, of informing the Practice, giving adequate notice to the Practice that they wish to cancel, in order that it may be offered to someone else.
  • Patients should remember that an appointment is for one person only.  If another member of the family needs to be seen, be it a childhood ailment or even if they have the same symptoms as the patient with the appointment, a separate appointment needs to be made.
  • Wherever possible patients should attend the surgery if they do not have a serious illness or infirmity.  A Doctor can see many more patients within the surgery than when out visiting.
  • Patients should advise Reception at the time of arranging their appointment if they are aware that the consultation may take a long time.
  • Patients should treat the Reception and Dispensing staff with the same courtesy and friendliness they receive.  If a Doctor is delayed, it is not the Receptionist’s fault.
  • All patients are responsible for their own health and should take appropriate action with, where necessary, advice from the Practice, to prevent ill-health, e.g. by not smoking. 

Patients’ comments and suggestions on the quality and type of service available are always welcome.  Should you feel the quality commitments stated above are not being met, please put your views in writing, addressed to:- 

Sarah Powell, Head of Operations, The Hedon Group Practice, Market Hill House, Hedon

Abusive Patients

The Practice will not tolerate violent or abusive behaviour by any any patients, towards any member of staff or other patients.

Threats of this nature will be dealt with robustly and may result in immediate removal of the individual from the practice list.

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