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Shakespeare SurgeryWorsley Health CentrePoolstock LaneWigan, Lancashire, WN3 5HLTel: 01942 481531
Shakespeare Surgery has a Patient Participation Group (PPG). This is a small group of patients who are registered with the practice who get together usually quarterly to discuss the practice, share opinions and discuss services that could improve the surgery.
We are inviting you to join the voluntary group. If this is of any interest please call Lyndsey Jones to discuss further, you can find more information below of what a PPG.
To find out what patients think of our services we gave questionnaires to a random selection of patients.
See the results of the survey
We want to ask as many patients as possible for their views without the need to attend meetings. A Patient Feedback Group is a wider group of patients who agree to be asked for their opinions occasionally.
Download the Patient Feedback Group leaflet and form to find out more and sign-up.
Patient Participation Groups (PPG) are not new. The first were formed in 1972 and now roughly one in three GP surgeries has a PPG. But they are still not very well known and most people do not know what they do. This note explains how Groups work and what their functions are. Every Group is different and we feel that is a good thing. It means that the Group can develop according to the wishes of patients in each practice.
PPGs tend to be set up by their practices but, over time, they are normally run by the patients. Typically, they will have a committee that meets regularly to give the Group some leadership and a sense of direction. The PPG should work closely with the practice and it is quite normal for practice staff, including GPs, to be part of the Group.
PPGs are not set up to be a "forum for moaners" but nor are they "doctors' fan clubs". They are a route for patients to advise the practice on what matters most to patients and to identify solutions to problems. Members of PPGs should think about the wider patient interest and not just their own personal concerns when serving on the PPG.
Every PPG should be clear about what it is there to achieve. It should have well thought out objectives so that, if someone asks what the Group does, there is a clear answer. These goals need to be realistic because the PPG is run by volunteers. In many cases, the PPG will work in partnership with the practice and other partners and, in that way, it can achieve a great deal more.
If you are interested, please contact me on the number above.
Patient Questionnaire Results
Action Plan 2015
View Patient Participation Report for 2013-14
PPG/PRG Local Participation Report
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Just some of the comments we have received from our patient's
"I am truly amazed at the speed in which request are fulfilled at this practice. Fantastic - 20/5/21"
"Dealt with ease and found easier than coming down to the doctors with an appointment. Brilliant service thank you. - 17/5/21"
"All the receptionist are fabulous, if you need help or advice, they will go above an beyond there role. Drs are nice an polite too! Great surgery! X👍" 14/4/2021
"Excellent service as always" 14/4/21
"This doctors practice is a credit .....I can't fault them for any of my treatment..." 8/4/2021
"The AMGP system is amazing Shakespeare surgery has always been excellent pre this system but now its outstanding" 7/4/2021
"Cant fault anything the doctors are amazing always helpful :)" 14/12/2020
"Thank you so much for addressing this issue in a timely manner. Very much appreciated". 30/11/2020
"Brilliant service, from making the initial request at 09.24 hrs to having the result at 10.18 hrs, which included collecting a sample container from the surgery and returning the sample back to the surgery, the time lapse was only 54 minutes. You can’t ask for a better service". 30/10/2020
"They are Brill so quick to get back to and help to sort your problem a very good surgery and lovely staff very helpful thank you" 26/10/2020