When attending the practice:

  • Please wear a face covering.  This is mandatory under Welsh government guidelines and applies to anyone over the age of 11 unless there is a medical exemption. You can find instructions for making your own face covering here.

  • Please attend your appointment on your own if possible.

  • Please use hand sanitiser when entering and leaving the surgery.

  • Please observe 2m social distancing.

What is the Patient's Voice Group?

The Patient's Voice Group is intended to foster good relations between the Surgery and patients and secondly, to act as a conduit for communication in both directions between the Surgery and patients.   It has a Constitution and is managed on a day-to-day basis by a ‘Core Group’ (comprised of patients, Doctors and the Practice Manager) that informs Practice members about issues of concern to patients and then imparts their response to the patients.    It is important that the group is told about your views on relevant matters concerning the Practice.  However, it should be made clear from the outset that the group is not an appropriate place to discuss personal issues.  This is because the Caldicot Medical Group has a formal complaints procedure for dealing with personal issues.  But that is not to say that all personal issues are restricted to using the formal complaints procedure in order to have matters righted because, if sufficient numbers of patients were to raise concerns on the same issue, then it would come within the remit of the P.V. to seek a remedy.

The Patient's Voice Group needs to hear about any concerns you might have with regards to the Practice and the way it functions.  You can contact the Secretary on the telephone number shown below, or put a note for the PV into the Surgery, addressed to the Practice Manager.   However, you might bear in mind, there is an open invitation extended to patients registered with Caldicot Medical Group (including Magor Surgery) to attend any of the regular meetings of the Patient's Voice Group which usually meets at Magor Surgery on the 2nd Tuesday of the month at 13:45.  Occasionally a different venue or time is chosen, but the agenda for the next meeting is always placed on the PV notice board in both Caldicot and Magor Surgeries and on the website.  Get a copy and have a read.   You never know, there could be a topic on it about which you would wish to comment.   





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