EMERGENCY OUT OF HOURS COVER

For urgent medical advice and attention telephone 111 and the call will be directed to the NHS111 emergency service.  

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency.

Chest pains and / or shortness of breath constitute an emergency.

Where should I go for help or advice? Click here

Real Time Waiting times for A&E, Urgent Care and Minor Injuries Units - Click here

NHS Quicker App: Free App to download

This free app provides live waiting and travel times for NHS services providing urgent care across Devon and Cornwall. NHSquicker provides information about the healthcare services available to you based on your location, helping you to choose the right service and spend less time waiting.

The combined travel and waiting times estimate how long it will take you to be seen by each service. Our emergency departments are busy, and often for a minor injury, you could be seen quicker elsewhere. Please remember to always ring 999 in a life-threatening emergency...

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Download here

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NHS 111

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre , a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance , they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

Updated April 2018