Patient and Customer Feedback

Survey Results

Over 150 patients and customers of the Pharmacy have filled in questionnaires on the service provided by the Pharmacy for the year 2012/2013.

• 89.9% of respondents indicated that the Pharmacy was very good on the service provided by the various Pharmacy staff.
• 86.9% of respondents indicated that the Pharmacy staff were polite and took time to listen.
• 83% of respondents indicated that the Pharmacy was very good in having the stock to provide all the medicines and appliances that were needed.

There were some areas identified that we required further work and improvement. It has been highlighted that we could be more pro-active in advising our patients/customers about healthy living and eating. We also received a few negative comments regarding our waiting times and steps have already been introduced to improve these. Only 2% of all our visitors had not been satisfied with the service provided but we continue to work hard to reduce this as we consider it an essential service that everyone receives an excellent service at all times.
 

What you say about us

Another delighted customer:

"Dear Dr Dansie and All involved at Bridge Cottage Pharmacy,
When Bridge Cottage Pharmacy first arrived on the High Street my initial reaction was to remain loyal to my existing pharmacy, who after all had provided me with a good service over quite a few years. However after a period of time of hearing a number of favourable comments not only from Dr Dansie but friends and neighbours, I made the decision to sign on at BCP – I had nothing to lose and everything to gain I felt. How true was that and I have no regrets!
As an elderly resident living just outside Welwyn Village I very quickly discovered what a great service you provide 7 days a week and open for 100 (yes 100!) hours a week. Above all I really appreciate having my monthly prescription(s) delivered right to my front door by a very pleasant driver called Ian. Any occasional queries I may have are quickly and professionally dealt with by the Staff in the Pharmacy.
Thank you one and all."

"The people in the Pharmacy were welcoming, knowledgeable and perhaps more importantly, caring"

" I would like to congratulate you on your exceptional performance and wish you well"

"I just felt that I had to write a wee note to thank you and the staff in the Pharmacy who dispense and kindly deliver our various medicines"

"Thank you for the service, it is much appreciated"

"Thank you for a brilliant service. Your Delivery driver is just lovely!"

"I have used Bridge Cottage Pharmacy since day one and have been impressed with the excellent standards of servide offered particularly by your delivery driver and two lady Pharmacists all of whom have gone the extra mile to provide a first class experience"