DNA Policy
As you are aware, surgeries generally are struggling to cope with the high demand on their services and patients are often experiencing long waits when booking routine appointments. Unfortunately many patients fail to attend their appointments without informing the practice. These appointments could have been offered to other patients. In order to try to address this problem the practice has adopted a policy whereby if a patient does not attend two appointments in 3 months a warning letter will be sent to the patient stating that a further incident may result in removal from the practice list.