Patient Transport

The (Non-Emergency) Patient Transport Service (PTS) in Greater Manchester is provided by North West Ambulance Service. This service is for patients who due to a medical condition cannot make their own way to booked NHS appointments.

The service is available to people who need to travel to and from a NHS hospital appointment or treatment centre, when they are discharged from hospital or if they need to be transferred between treatment centres.

The criteria rules that determine whether or not you are eligible for PTS have been set by the Department of Health and are based upon whether your medical condition prevents you from travelling by any other means.

All patient transport providers are now required to apply these rules. In the majority of cases, each time a booking is made a series of questions are used to check eligibility and to ensure the right transport and level of care is available to the patient.

To book transport, please call 0800 092 4020

You will need the following information to hand:

    • Date of Birth (DOB)
    • Your NHS number (See appointment letter)
    • Full address with postcode
    • Your mobility needs – are you in a wheelchair for example?

Once your transport is booked, you will be given a booking journey reference number. Please keep this number in a safe place in case you need to contact them and make any changes or cancel your transport.Your hospital or treatment centre will usually book any transport needed for follow-up appointments please discuss this with them when you book your follow up appointment.

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