Appointments
When you contact the surgery and dependant on the reason for your call, you can request a face to face or telephone/video consultation.
Non urgent appointments
We use a system called Patient Triage which is an easy and fast way to ask for any kind of help from the Practice.
- The service is available every weekday at 7.30 am and 9.30am. Please be assured we will respond within 2 working days.
- You can request a particular doctor (so long as they are working).
- You will receive a text message that will either invite you to attend a face to face appointment or a remote consultation. Please check your phone to ensure that you can attend the appointment.
If you do not have access to the internet or smartphone, please contact our call handlers at 8.00 am on 01792 532185.
The service is available to all patients, and you can use it to ask about your children or other people you care for (if registered with us).
Urgent/Acute presentations
If you have an urgent medical problem that cannot wait, please contact our call handlers who will take some information to pass onto the doctor. Your information will be assessed by the doctor and you will be offered a same day consultation if necessary. Same day consultations will be offered to children under 16 years of age with urgent acute presentations.
Nurses/HCA Appointments
All Nurse or HCA appointments are available in advance. Please note if you have been told to attend the surgery for removal of stitches or wound care, please contact to make an appointment in advance.
Chaperones
If you would like a chaperone present during your consultation, then please advise the receptionist when booking your appointment or when checking in.
Community Wound Clinic
The community wound clinic is also based at the practice. This service is only accessible via a referral.
Call Boards
The practice uses call boards in the waiting room to let patients know when their clinician is ready to see them. If you have any difficulty seeing these messages please advise our receptionists and we will make a note on your record so that the clinician knows they will need to come to the waiting room to ask you to go through.
Failure to Attend Appointments
It is important that you notify us if you are unable to attend for a routine appointment. Appointments are very limited and not informing us of your non attendance can result in patients having to wait up to 2 weeks for a routine appointment.
Choose Well
In some cases a GP appointment is not the most efficient way to see to your problem. Consider using other NHS Services: A Guide to the Alternatives