Appointments
Before booking an Appointment consider if it is right for your condition
Many minor illnesses can be treated by self care or by consulting a pharmacist at your local Chemist.
Many common viral ailments cannot be treated by antibiotics and will run their natural course.
But releiving the symptoms by use of over the counter medication will help.
Most common ailments can last longer than most people realise e.g.
- Ear Infection = 4 days
- Sore Throat = 1 week
- Cold = 1 week
- Flu = 2 weeks
- Cough = up to 3 weeks
- Nasal Congestion = up to 3 weeks
What to do if you are not sure if you need an appointment
There are many sources of information on line to help you manage simple ailments. Find out more at the Self Care Forum http://www.treatyourselfbetter.co.uk/
Alternatively if you are not sure of local services you can visit the NHS 111 website by clicking this link NHS 111 Website or ring them on 111 from a UK landline or mobile phone
Appointments can be made in person, by telephone or using the NHS App. We offer both face to face and telephone appointments.
If you require an appointment with the GP, please call as close to 8am as possible on the day that you need it.
You may choose which doctor to see, but when the surgery is busy it may not be possible to see the doctor of your choice.
You can pre book Practice Nurse and Healthcare assistant appointments and a small number of GP appts.
Please note appointments with the doctors are 10 minutes only. Please attend promptly as any delay means other people’s appointments are delayed. If every patient were 3 minutes late it would mean the last patient would have to wait 40 minutes after his or her appointment time to be seen!
If you require more than one member of your family to be seen please book a separate appointment. Asking the doctor to see or advise others in your appointment slot will not be tolerated.
Surgery Times
The practice nurse is available every morning from 09:00 and 5 afternoons per week
The doctor’s surgeries are from 09.00 to 12:00 and 16:00 to 18:00 Monday to Friday
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Failure to attend repeatedly for appointments without reasonable explanation will not be tolerated.
IF YOU NEED AN INTERPRETER
If English is not your primary language and you require an interpreter please let the receptionist know so that language line can be arranged.
IF YOU ARE LATE FOR YOUR APPOINTMENT
Please attend your appointment on time, if you are late you may not be seen
If you are less than 15 minutes late you will be still be seen although there may be a short delay. If you are more than 15 minutes late the receptionist will check if the clinician can still see you if your appointment is non-urgent and they are unable to see you the receptionist can reschedule the appointment for you. IF YOU KNOW YOU ARE GOING TO BE LATE DUE TO TRAFFIC ETC PLEASE LET RECEPTION KNOW SO THAT THEY CAN INFORM THE CLINICIAN
CARE NAVIGATION – RECEPTION WILL ASK YOU QUESTIONS TO ASCERTAIN THE RIGHT PERSON TO HELP YOU
Please see below our Guide to Care Navigation to learn more.
Guide to Care Navigation