Appointments
Appointments at Rise Park Surgery
We are pleased to announce that from 11 January 2023 we are introducing a new way for you to contact us.
If you need an appointment or you have a general query (e.g. fit note request, results, doctors letter, referral etc) then please click the link below and complete the form. Please answer ALL questions as fully as possible including the times that you are unavailable to see us or be contacted. If you don't tell us when you are not available and we offer you an appointment that you later cannot make you will be asked to resubmit your request the following day.
Our preferred way to contact you to advise you as to what will happen next is by text message so please keep your phone to hand and look out for a message from us. For example we may offer you a telephone call within a 2 hour window or ask for you to come down to the surgery if the clinician feels they need to see you for a 'face to face' appointment.
If the clinician is going to telephone you please be aware that they will try to contact you twice and if they are unsuccessful in speaking with you they will ask you to resubmit your request the following day.
We hope that this will be a more convenient way for many of our patients to contact us and it will hopefully reduce the waiting times to reach a reception colleague via the telephone for those that prefer to use the phone.
Your request will be acknowledged within 48 hours (working days when we are open).
If your condition worsens please telephone the surgery or call 111 or 999 in the case of a medical emergency.
Thank you.
Do I need to see a doctor or can I see another member of staff?
Please click on the document below to see a list of what our nurses and health practitioner can help you with.
What do our nurses and assistant practitioner do?
We have chaperones available
If you wish for a chaperone to be available during your appointment with the Doctor, Nurse or Healthcare Assistant please ask us. You may ask for a chaperone when you book your appointment, when you arrive for your appointment or during your consultation.
The staff at Rise Park Surgery have undergone training which enables them to become a Chaperone.
Please remember that the results of any tests can only be given to the patient.