Out-of-Hours (between 6.30pm and 8.00am Weekdays, Weekends & Bank Holidays)
If you are in urgent need of medical help or advice when the surgery is closed then you need to call 111. All calls are answered by a controller and then passed to the appropriate service (NHS Direct, District Nurses, Community Mental Health Services, Social Services or an out of hours GP) for assessment. If you need a doctor, your call will be routed to Seldoc, a local service provided by local GPs.
Details of your problem will be requested by a telephone operator and a doctor will then call you back. The doctor may offer you advice over the phone or you may be asked to attend a local primary care centre. If the doctor feels it is necessary, a home visit may be offered.
All calls to the GP emergency service (and this surgery) may be recorded for your safety, and confidentiality is maintained at all times. Details of your consultation will be sent to your own GP to assist in continuing care. Information may be used anonymously to train doctors and for audit purposes to monitor the service and improve standards. If you do not wish your information to be used for these purposes, please inform the telephone receptionist.
- Services on Saturday 16th and Sunday 17th January between 8am-8pm.
We have put on extra services over this weekend if you need urgent medical help that is not a life-threatening 999 emergency.
This is to help local hospitals and the ambulance service as they are extremely busy at the moment.
To access these services in Sutton Borough please telephone 0333 332 4360 where you will be assessed by a clinician and offered an appointment if clinically required. This may be a video appointment or a face to face appointment.
Outside of these hours please call 111.
You could also consider using your local pharmacy for non-urgent health advice.
Please only call 999 if it is a life-threatening emergency.