Did Not Attend (DNA)
At a time where the media is constantly showing patients who are unable to get appointments at their GP Surgery, it is shocking to see that one clinician alone recently had 9 hours' of patient DNAs for face-to-face appointments in one week. This is 9 hours that could have been spent with patients that truly needed to be seen. This is despite reminder messages being sent the day before.
Due to the supposed shortage of face-to-face appointments in the current climate, we have decided to write to any patient who does not attend their face-to-face appointment, warning them that a repeat of this will result in them having to find a more suitable GP Practice. We hope that this will free up appointments for those of you that do value your free healthcare and the time of our clinicians.
The vast majority of our patients attend their appointments or let us know if they cannot attend or no longer need them. We really appreciate this as it means we can free those appointments up to be used by other patients.
However, a small but significant number of patients miss their appointments without cancelling them. This means the doctor or nurse is waiting for the patient to arrive, when they could have been seeing another patient.
Please help us to help you by contacting us if you cannot attend.
If you repeatedly fail to attend appointments, you may be removed from the practice list and may be required to find an alternative doctor.
If you cannot attend your appointments for any reason please let us know within 24 hours of your appointment or as soon as possible so that we can offer the appointment to someone else. You can leave a message on our cancellation line, so there is no need to wait for a receptionist to answer.
If you are signed up to online access you can cancel your appointment at any time of the day or night.