Appointments
The easiest and quickest way to get help with a health problem is to contact the practice using e-Consult
Your request will be reviewed by a member of our team and we will contact you by 6:30pm the next working day, and quicker if your problem is urgent.
Contact received electronically is dealt with in the same way as telephone calls.
Urgent problem?
If you have an urgent problem please contact us by telephone on 0300 123 6066 between 8am-10am.
The receptionist will ask for brief details of the reason you want to be seen. This is to help our Nurses and Doctors. If your call is not about an urgent medical problem then the reception staff will be able to advise the best way to get help.
One of our highly qualified Advanced Nurse Practitioners will call you back to discuss the problem and will make you an appointment to come to the surgery to see a Nurse or Doctor the same day if needed.
Letters and Forms
If you require a letter or a form from the GP then these can also be requested through e-Consult. Please click here.
How to get the most out of a GP Appointment
If you have a question regarding your health, a referral, or want to find out test results, you can contact the practice by telephone first rather than book a doctor's appointment.
Please advise the receptionist of your query as they may be able help, or direct you to one of our Administrators.
Appointment Length
Our GP appointments are 15 minutes and we ask you to try and observe the 'one appointment, one problem' ethos by avoiding saving up medical problems and bringing a long list to the GP. We aim to deal with each medical problem to the highest standard, and this can be difficult when expected to deal with numerous problems in a single appointment.
If you have multiple problems you would like to address with the Doctor, or you expect the consultation to run over the normal 10 minutes, please ask reception for a longer (double) appointment to help prevent the Doctors running late. Also, your appointment is for you only, so do not expect the GP to deal with the problem of a relative or a child during your appointment. Please make a separate appointment if your child, partner or a relative needs to see the Doctor as well as yourself.
Telephone Consultations
If you have a question regarding your health, a referral, or to find out test results, contact the practice by telephone first rather than book a doctor's appointment.
Please advise the receptionist of your query as an Administrator may be able to help you, without disturbing the doctor.
If you need to speak to a doctor urgently, the receptionist will book a Triage call for you with either the Duty Doctor or an Advanced Nurse Practitioner. This will be the same day. You can also book a telephone consultation in advance regarding, say, an ongoing problem. Here, your returned call may take a little longer depending on the doctor's scheduled working times.
Home Visits
Wherever possible we prefer to see patients in the surgery, but if you are unable to make it to the surgery with assistance and feel you require a home visit please inform the surgery before 10:00am if possible.
Chaperones
We recognise that intimate examinations by health care professionals (e.g. breasts, genitalia, rectum, or any examination where it is necessary to touch or be close) can be distressing or embarrassing for patients. You can ask for an impartial observer (chaperone) to be present during an intimate examination and we will provide one whenever possible. If it is not possible for us to provider a chaperone at the time we will rearrange your appointment. You are also welcome to bring a friend or relative with you.
If you think you will require a chaperone, please feel free to ask receptionist to arrange this in advance of your appointment. If you prefer to see a doctor of a specific gender to discuss your medical problem, then please advise the receptionist of this when booking your appointment.
How you can help
Please tell us if you need to cancel your appointment or text back to the number in your SMS reminder starting your message with the word "CANCEL". We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.