Information for patients: appointment at a red hub – what to expect and what you need to do now

You have been booked an appointment at a GP practice which is a ‘red hub’. A red hub is our way of managing the urgent primary medical needs of patients who have possible symptoms of coronavirus, or are self-isolating as part of a household.

These hubs will look after you if you have an urgent medical problem that does not require treatment at a hospital and would normally be provided by your own family doctor (GP).

If you have been booked an appointment at one of the sites in Bradford, you will have an initial telephone appointment with a GP from the red hub. You will then be booked a face to face appointment if you are:

• in urgent need of a face-to-face GP appointment (and the issue cannot be resolved by a telephone, video or e-consultation), and
• have possible symptoms of coronavirus, or
• are self-isolating in a household

If you are booked an appointment at the red hub in Silsden, you will be given an appointment time, and the GP will call your mobile when you arrive (whilst you remain in your vehicle) to ask you a series of questions before being invited in for your appointment.

Please note: when your GP calls, this is likely to be from a withheld number – please answer your phone.

You will not receive a test for Coronavirus (COVID-19) at these hubs. At present these are only done if you are admitted to hospital with an illness which resembles coronavirus.

The red hub is based at Horton Bank Top, BD7 4PL