Clinics & Services 

🌿 Pharmacy First – Helping You Get the Right Care, Faster! 🌿

Every year, millions of us visit our GP with minor health problems that can be easily resolved without a doctor's appointment.

It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete's foot. By visiting your pharmacy instead, you could save yourself time and trouble.

If you’re planning to contact the surgery about any of the conditions listed below, please note that you will be referred to the pharmacy of your choice for advice and treatment — without compromising your care. 💊

Earache
Sore Throat
Impetigo
Infected Insect Bites
Shingles
UTI
Skin Conditions

This service allows you to get help quickly and conveniently, while also saving valuable GP appointments for those who really need them.

Your local pharmacist is highly trained and can help with a wide range of minor illnesses and conditions — often providing treatment on the same day!

Thank you for helping us make the best use of NHS services. ❤️

#PharmacyFirst #NHS #CommunityCare #ThinkPharmacyFirst

Nurse Clinics

Our Practice Nurse is fully qualified to advise on a range of matters and carry out a variety of procedures. The Practice Nurse will see patients by appointment only for

• smears
• travel immunisations
• healthy lifestyle screening, including advice on diet, alcohol, smoking and exercise.

The Practice Nurse can perform annual reviews for patients with:

• Asthma
• COPD
• Diabetes
• Heart problems
• Chronic kidney disease
• High blood pressure (Hypertension)
• Rheumatoid arthritis

TRAVEL ABROAD

Our practice Nurse runs Travel Health clinics and can administer the relevant immunisations 6-8 weeks before travel.  You will be required to complete a travel assessment questionnaire prior to your appointment.  There is a charge for some vaccinations which will be communicated to you before administration.  If you require travel vaccinations less than 6 weeks before travel, please contact one of the following :-

For travel health advice and vaccinations, please contact one of the following providers:

• Library House Private Travel Clinic
  📞 01257 514030

• Superdrug Travel Clinic
  📞 0161 8392751

• MASTA
  📞 0330 100 4200
  🌐 www.masta-travel-health.com

You can also check vaccine requirements for your destination on the NaTHNaC Travel Health Pro website:
🌐 https://travelhealthpro.org.uk/

We recommend seeking travel advice at least 6–8 weeks before your departure date.

Cervical Smears

Available to all women (except after a total hysterectomy) between the ages of 25 and 49 on a 3 yearly basis and 50 to 64 every 5 years. Regular reminders are sent (the majority of our smears are done by our Practice Nurse).

Phlebotomy (Blood Clinic)

Please be advised that this service is currently unavailable. We will notify you as soon as it is back in operation.

Baby Clinic

Dr Saniya Mansfield and Dr Shimaila Ali carry out 8 week baby checks and Julie Whitehead, Practice Nurse administers the childhood vaccination.  The vaccinations are  by appointment only, parents will be notified when to attend, and must contact the surgery if unable to attend for the appointment. If a parent or guardian is unable to attend with the baby, they must give permission by form of a letter to the person bringing the baby.

Attached Staff Clinics

Physio/Muscular Skeletal

We are now offering appointments with Ana Toole (First Contact Physio/MSK Practitioner) on Tuesdays and Fridays. These can be booked via reception or online.

First contact physiotherapists are specialists in musculoskeletal conditions. These are conditions that can affect tissues such as muscles, joints and the spine. They are trained to assess, diagnose and provide individualised management of your condition which can include referring you for tests or to specialists if needed.

Midwife

A community midwife is no longer attached to the practice. The midwives are concerned with the care of expectant mothers and visits mother and baby at home in the early days after the delivery. Any new expectant mothers can self refer to the midwifery team by following the link: 

https://www.lancsteachinghospitals.nhs.uk/pregnancy-self-referral

District Nurses

A District Nursing Sister heads a team of nurses who work in the community caring for people in their homes. They are now based at Buckshaw Village Surgery. Buckshaw treatment room hold dressing clinics, suture removal and offer ear syringing, if you need an appointment, please phone 01772 644160

Health Visitors

Health Visitors are based in Coppull and are particularly involved in the care of children and expectant mothers. Childhood vaccinations are offered in the child health clinics run by the Practice Nurses, by appointment only. The contact number for the health visitors is 01772 644746.

Sickess Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

A self-certificate can now run for up to 28 days, only illness lasting longer than the 28 days requires a sicknote from a GP

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Family planning options

If you’re in a relationship and need to consider your family planning options, this helpful page from the NHS gives information about all the different options available to you: https://www.nhs.uk/conditions/contraception/

The Family Planning Association offers impartial advice about your contraceptive choices in the UK. https://www.sexwise.org.uk/contraception

Teen pregnancy

If you’re under 20 and find out you’re pregnant, this NHS page is full of helpful advice: https://www.nhs.uk/pregnancy/support/teenage-pregnancy/

‘Straight Talking’ support and educate on teen pregnancy and parenting. Their support page has a number of helplines run by experts in supporting young people. https://www.straighttalking.org/looking-for-support

 

Some of the clinical rooms at Euxton medical centre are utilised by external services.

Please be aware that the team at Euxton medical centre do not have access to the appointments for these external services and they must be contacted directly, see below for details.

Physio/MSK (Ascenti)

0330 678 0850

Memory Service

01772 401621

Anyone attending an appointment run by these services can take a seat in the waiting room and the service providers usually come out and call their patients. The medical centre reception team do not have access to their appointments and unfortunately will be unable to assist with any queries. 

We are continually looking to turn patient feedback into real improvements in the services we provide.

Your feedback helps us understand how we are performing and therefore all feedback, both positive and negative is welcome as it helps us improve our service to you, our patients and your community.

RAISING A CONCERN

If you have a concern about the care you have received or that of a loved one, we recommend that you should always contact us directly so we can try to resolve this for you. You can contact us and request to speak to Andrea Kershaw, our operations manager in the first instance. If you feel you are still not satisfied and would like to put your concerns down in writing please address this via email to euxton.medicalcentre@nhs.net

However, if you feel this is not possible or you do not wish to do so then you can raise a concern by contacting the ICBs’ customer care team.

Email
lscicb-fw.patientexperience@nhs.net

Phone
0300 373 3550
(calls to these numbers will be recorded for training and monitoring purposes)

Alternatively, you can also contact the Care Quality Commission, the independent regulator for all adult health and care services in England. Visit Report a concern if you are a member of the public – Care Quality Commission (cqc.org.uk) to find out more.

Complaints

We make every effort to give the best service possible to all our patients.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint, please contact the Practice Manager who will deal with your concerns appropriately