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You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus
We would like to invite you to register for our exciting new service - DoctorLink.
DoctorLink helps you to access the right treatment faster, guiding you on a route to better health and wellbeing. If your condition is high risk, you will be prioritised to see your doctor the same day. Developed by doctors and covering 95% of all conditions, the symptom checker is a service you can trust to improve your health and wellbeing.
DoctorLink will direct you to the most appropriate care available. Registration is simple. Just click on the button below, it will only take a few minutes. Once registered, this tool will ask you a number of questions to help identify your problem. The outcome of your assessment will direct you to the right treatment, whether that be from us, emergency or self care. If your outcome indicates that an appointment is required with us, you can simply click on the "request appointment" button when offered.
We are encouraging all patients to register. Those under the age of 16 are not able to register for DoctorLink themselves, however, a parent/guardian can log in to the service themselves and check the symptoms for the child. Children under the age of 3 should not be put through DoctorLink.
Register for DoctorLink
If you are having problems signing in or using DoctorLink please contact the DoctorLink helpdesk using the details below:
0300 111 6433 or firstname.lastname@example.org
Patient Reference Group (PRG)
We are looking for more patients to join our virtual Patient Reference Group. If you are interested in finding out more about our practice, the development of local health services and providing a patient perspective then please let us know. You will be contacted by email (or post if you prefer) so there are no meetings to attend. Patients of any age, gender or background are welcome to join to share ideas, feedback and help to implement change.
To join our PRG please email email@example.com or give your name and contact details to reception.
Fear of Flying
Patients come to us, asking us to prescribe diazepam for fear of flying. There are a number of very good reasons why prescribing this drug is not recommended. Please see the attached link for more information.
Fear of Flying
New Text Message Service - MJog
We are pleased to announce that we are using a new text messaging reminder service. You will be able to reply with “CANCEL” if you are unable to attend your appointment.
If you wish to download the new MJog Smart App, please go to this page for more information: https://www.mjog.com/messenger/
Free WiFi in Waiting Rooms
We now have free WiFi available for patients to use while waiting to be seen. It's easy to access - follow the instructions on the posters in each waiting room. Once you've entered your details and registered, your device will be able to access the WiFi automatically on future visits.
First Contact Physiotherapist Specialist service
Do you have a sprain, strain, muscle pain, joint pain and stiffness or back pain? You could see a specialist physiotherapist instead of your GP. Ring the surgery as usual and ask about the service, you may need to describe the problem to ensure that the physiotherapist is the right person to see.
Keep Antibiotics Working
Antibiotics are essential to treat serious bacterial infections but they are frequently being used to treat illnesses, such as coughs, earache and sore throats that can get better by themselves. Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need them. As antibiotic resistance increases common procedures such as caesarean sections and hip replacements could become life-threatening without antibiotics to ward off infections. Cancer patients are also much more vulnerable if antibiotics don’t work; both cancer and the treatment (chemotherapy) reduce the ability of the immune system to fight infections and antibiotics are critical to both prevent and treat infections in these patients.
The ‘Keep Antibiotics Working’ campaign reminds you that taking antibiotics when you don’t need them puts you and your family at risk. It’s important that, when it comes to antibiotics, you always take your doctor, nurse or healthcare professional’s advice.
For further information on antibiotic resistance visit nhs.uk/antibiotics
Carers Awards 2019
We have achieved a Platinum Award from Wiltshire Investors in Care "in recognition of the outstanding services and support" we offer to carers. Do you look after someone? Tell us if you are a carer so that we can support you. Come and have a look at our Carers Board (in Reception) to see what we offer.
Evening and Weekend Appointments Available Now
You can now access additional Primary Care Services in the evenings and at weekends.
Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and on some Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.
Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.
To book such an appointment, contact Reception during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.
Be Clear on Cancer: Blood in Pee
New campaign calls for people to “tell their doctor” if they notice blood in their pee
The campaign is urging people to tell their doctor straight away if they notice blood in their pee, even if it’s just once. The chances are it’s nothing serious, but blood in pee is a key symptom for both bladder and kidney cancers and these cancers are more treatable if they are found early.
Knowing the symptoms of bladder and kidney cancers and going to see the doctor if you have any of them could save your life. If your symptoms persist, go back to your doctor – they will want to see you.
If you don’t check, you may not notice blood in your pee. So, remember to look before you flush the toilet and if you notice blood in your pee – even if it’s just once – tell your doctor.
For more information, visit www.nhs.uk/bloodinpee
Breastfeeding? Support Available For You
Breastfeeding is the healthiest way to feed your baby. Exclusive breastfeeding is recommended for the first six months of your baby's life, although any amount of breastfeeding has a positive effect. The longer you breastfeed the greater the benefits. Click here to find out more about the wide range of local breastfeeding support available to you.
Why Don't We Treat Dental Problems?
GPs and practice nurses are not trained in dental problems. The British Medical Association made this statement:
"GPs should not attempt to manage a condition requiring dental skills unless they have the appropriate training and expertise. Both the civil courts and the GMC require doctors to have appropriate skills for any treatment they offer."
Antibiotics are not the correct treatment for most dental problems. If you are not sure whether the symptoms you have are coming from a dental problem please speak to our Advanced Nurse Practitioner or Duty Doctor who will be able to advise you. If you know you have a dental problem, please contact your dentist. If you are not registered with a dentist or they are not open, you can call the Wiltshire Dental Access Centre (0345 758 1926) and they will arrange for you to see a dentist.
Not sure whether your child is well enough for school? Click here for detailed guidance on when to send your child or keep them home.
Did you know that you are in control of who has access to your health record? For information, guidance and to tell us your decision regarding access please click here.
For advice on making the right decision about where to go for healthcare in Wiltshire please click here.
We no longer offer ear syringing
Ear syringing is out dated and not essential. Ear wax can be managed with self-care in almost all cases and otherwise micro-suction is a safer and more effective method of wax clearance for the small numbers of people who cannot self-manage.The CCG advice for ear care:
There are a number of private providers on the high street who offer micro-suction.