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Latest News

Cervical Screening Programme Scam

Public Health England have received reports of a possible scam. Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.

These messages are not from the NHS Cervical Screening Programme.

 

The Action Fraud Line has been contacted.

Please be aware and if you do get contacted to report any suspicious calls and concerns by reporting them according to local organisational policies.

 Braeside are now using Doctorlink!

 

We have been looking at how we can improve access to Practice services; DoctorLink is our online service where you can:

  • Access advice 

  • Request appointments online

  • Request Repeat Prescriptions

  • Request Fit/Sick Notes

Sign-up is simple and you can create an account here https://app.doctorlink.com/braesidesurgery/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem. 

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care. 

If your outcome indicates that an appointment is required at your GP practice, you simply click on the “request an appointment” button. 

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).  

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

COVID-19 ALERT FOR BRAESIDE SURGERY (Updated 25/03/2020)

 **If you are self-isolating and cannot collect prescriptions, please request help from a volunteer in the community - https://www.sevenoaks.gov.uk/requesthelp . Alternatively, you can register by calling on 01732 227000**

It is our priority at Braeside Surgery to do our best to protect patients and staff. Following on from recent governmental advice about the COVID-19 pandemic, we have made the following changes:

  1. Patients with either a high fever (37.8 degrees centigrade or above) or a new continuous cough, should self isolate for 7 days, and their household contacts should self isolate at home for 14 days. This is regardless of your travel history. If you have symptoms that you cannot manage at home, or if your symptoms are no better after 7 days of self isolation you must contact NHS 111 online (or by phone if you cannot get online). You should NOT attend the surgery. 
  2. Some patients have been identified as being extremely vulnerable. These patients will be notified either by NHS England, their hospital team or ourselves. All such patients are strongly encouraged to self isolate for 3 months. 
  3. All patients over 70, and those who are eligible for the flu vaccination because of underlying conditions should exercise stringent self distancing.
  4. All online appointment bookings have been suspended 

GP APPOINTMENTS

If you have an appointment already booked with a GP please do NOT attend the surgery. A GP will phone you on the morning/afternoon of your scheduled appointment to discuss your problem. This may not be at the exact time your appointment was scheduled for so please stay contactable. If a face to face meeting is still required, the GP will arrange this with you.

 

NURSE/HEALTH CARE ASSISTANT APPOINTMENTS

We are restricting face to face appointments with our nurses/HCAs to those with urgent need. We will be contacting you if we need to cancel your appointment. If you have booked an appointment for a chronic disease review (i.e. diabetes, COPD, asthma) our nurses will try and carry out this review by phone.

 

DISPENSARY SERVICES

Prescriptions will be issued for 1 month at a time .

This is in response to new guidance from NHS England. Issuing prescriptions for longer periods of time has led to supply problems for some essential medications e.g. inhalers. This is putting some patients at risk so please DO NOT ask for longer supplies- we will not issue them.

Due to increased pressure on the dispensary please allow 4 working days before collecting your medication. If you are a non dispensing patient who normally collects their paper prescriptions from the surgery please try not to come to the surgery. We can send your prescription directly to your chosen pharmacy. Please let us know if you would like us to arrange this. We can also post your prescription to you if you enclose a SAE (Stamped Addressed Envelope). Please ensure you allow extra time for postal delays.

 

NOTICE FOR USERS OF BRAESIDE DISPENSARY

We are experiencing unprecedented demand in the surgery dispensary. We have drafted in more staff but would urge patients to use the dispensary in a timely and responsible fashion

  • We will not be issuing scripts for any period longer than 1 month. This is in response to new instructions from NHS England. Issuing scripts for longer than this is causing supplies problems for some essential medications e.g. inhalers so please respect this and do not ask for larger supplies
  • Please do not request your prescription/medicines early. It will not be processed until it is due
  • We require 4 working days to prepare prescriptions/medicines. Please do not come to the practice to collect before this time as it will not be ready 
  • We are receiving a huge number of requests for medication that patients have not had for many months or even years “just in case”. This is especially true of inhalers. This is endangering supplies for those who need such medication on a regular basis. We will not be issuing any medication that has not been used by the patient in the past 2 years. If you are requesting this medication because you feel unwell, please speak to a receptionist and your situation will be medically assessed.

 

Abuse to Staff

Sadly our staff are experiencing increasing levels of abuse from patients.

We understand that these are stressful times, but such abuse is unacceptable.

The staff are working extremely hard and are putting themselves at risk in order to maintain a service to our patients.

Any patient who is abusive to our staff will be removed from our list immediately, regardless of their circumstances.

Please bear in mind that the health system is under great pressure at the moment. We would be grateful if all routine enquiries could be kept to a minimum until the situation improves.

 

Many thanks for your co-operation during this difficult time.

 

The Partners

 

Changes to Practice Computer System

 

 

Braeside Surgery will be changing clinical systems in January next year.

 

The practice has now been given our Go Live date of the 21st January 2020. There will be significant work to be completed both sides of that date and we would like to inform you that there will be some disruption to our service from now until the middle of February.

 

We are already planning for the changes to come as we move from Vision to Emis. The decision for the move has been made by our Clinical Commissioning Group (Dartford, Gravesham and Swanley CCG).  The change will be staged across the whole patch and will be complete by the summer of 2020.

 

 

We are working with EMIS and local practices that have already made the change to ensure that the transition period is as seamless as possible for all our patients.  We expect there to be a period where we are not able to process electronic prescriptions, so we will be issuing a two month supply to patients where appropriate to help with their medication.

 

We will, for a period early during the transition, be offering a "Book on the Day" appointment booking system, in line with other practices who have already changed to Emis. 

 

 We are looking forward to the new clinical system here at Braeside and would like to reassure patients that we will do everything we can to ensure that they are provided with excellent care before, during and after the change.

 

Please accept our apologies for any disruption during this time, please bear with us and understand that we will do everything we can to make the transition as smooth as possible for all.

Register as a carer

You can now register as a carer at the surgery. To do this please go to reception where you will be given a carer pack with helpful information and contact numbers, some of which are listed below. By registering as a carer, we can discuss confidential medical information regarding the patient that is being cared for, and we will be able to contact you to discuss medical matters.

HELPFUL TELEPHONE NUMBERS FOR CARERS

For a free booklet - Kent Care Services Directory call 01223 207 770

Crossroads 0845 900 3735 or 01622 817 114 - services include offering short breaks for caring responsibilities.

Adult Social Services - 03000 41 61 61

Age UK - View online

If you have access to the web there are lots of sites offering advice on all sorts of issues. 

Changes to Queen Mary's Eye Casualty Services:

Queen Marys Sidcup NO LONGER offer an eye casualty service for :-

Sudden or recent reduction in vision in one or both eyes
Red eye(s) or eye lids
Pain/and or discomfort in the eyes, around the the eye area or temples
Recent onset or sudden increase of flashes and/or floaters in one or both eyes (apperas like a fly, black specks, or a cobweb moving across your vision) 
Mild trauma, for example a scratch to the outer surface of the eye(s) or lids(s)
Suspected foreign body in the eye
Recent onset of double vision
Significant recent discharge from or watering of the eye. 

There are now 3 opticians in Gravesend that patients should now be referrred to:-

Boots, Kempthorne Street, Gravesend 01474 352740
Specsavers, Thamesgate Shopping Centre, Gravesend 01474 537878
Medical Eye Centre, King Street, Gravesend 01474 321553

Queen Marys will ONLY see major trauma or chemical burns. 

IMPORTANT

Many more GP appointments now available in Dartford, Gravesham and Swanley

We are delighted to announce that from 1 October 2018, you can book to be seen by a GP, nurse and other health professionals until 8pm Monday to Friday, and at weekends and bank holidays.

This is part of a national drive to improve access to GP services and give people the opportunity to see health professionals at a time that suits them.

The appointments won’t always be at this surgery*, but your notes will be available to the GP, nurse or other health professional, providing you give your consent.

To find out more, and book one of these appointments, please contact us and speak to the receptionist, who will help you see the right person for your needs.

We will offer the new appointments routinely but please tell us if you particularly need a Saturday, Sunday or evening slot. We will also tell you where the appointment will be.

Please ring NHS 111 as usual if you need medical assistance when we are closed and it cannot wait until we reopen.

Find out more about how we are improving access for you (hyper link to CCG website).

* Swanley Hub is held at - The Cedars, Swanley Centre, BR8 7AH

* Dartford Hub is held at - Temple Hill Surgery, St Edmunds Church, St Edmunds Road, DA1 5ND

* Gravesend Hub is held at - White Horse Walk in Centre, Vale Road, Northfleet, DA11 8BZ

Travel Vaccines

Change of procedure

If you require travel vaccinations please ask reception for a travel form and make an appointment to see the Nurse.

The form will need to be completed and brought with you to your appointment for the Nurse to be able to carry out the vaccination.

* We ask that you book your appointment 6-8 weeks prior to travelling. If you are travelling before this time frame then you will need to go to a Travel Clinic. 

 

SURGERY OPENING HOURS:

 

The telephone lines and Reception is now open from 8.00am - 6.30pm.

Dispensary remains closed during the lunchtime period - please see the opening hours for more information.

 

 Men ACWY in young adults. 

MenW disease continues to increase overall and around a third of MenW cases in unvaccinated 15-19 year olds have been fatal. There have been no cases in teenagers vaccinated under the current programme. Therefore it is extremely important that as many of the eligible cohort are offered vaccination as soon as possible.

The Men ACWY vaccine is now available at the surgery. This vaccine is for young people aged between 15 - 19 years old. Please contact the surgery to arrange your vaccination. 

 Bank Holidays

We are closed on Bank Holidays. Please check the website or at reception for alternative services.

To access URGENT medical help please dial 111 for the OUT OF HOURS SERVICE or 999 for major accidents and events.

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