Our Clinician Triage Appointment System

Our practice operates a Clinician Triage Appointment System.

This means that all patient requests (either from eConsult or telephone calls) for medical help/advice/appointments are triaged by a clinician (a doctor, nurse or pharmacist). The clinician will then advise on how best we can help with each  request. This may be with an urgent or non urgent appointment with a clinician either in the surgery or over the phone. Sometimes, the best response may be with an email or SMS text or a prescription, or signposting the patient to a service outside of the surgery.