Care Quality Commission Patient Feedback
The Long Melford Practice is having a CQC inspection, as part of the Inspection process feedback from patients is very important. If you would like to feed back any comments to the CQC please use the following link to give your feedback Give Feedback on Care.
Thank you for taking the time to complete this form, it is important to us that we and the CQC hear from you.
COVID-19 Vaccination for Eligible Adults
COVID-19 vaccinations are now available to adults identified by the JCVI (Joint Committee on Vaccination and Immunisation) as being at highest risk of catching the disease and of suffering serious complication COVID-19. If you are eligible, a member of our team will be contacting you to book an appointment. We also require your consent for vaccination.
This vaccination will be free of charge and our highest priority is delivering the vaccines to eligible patients as soon as the vaccine becomes available.
Through vaccination of those at highest risk, we aim to help protect individuals from becoming unwell with the COVID-19 disease.
A leaflet on COVID-19 vaccination is on the following link – please read:
For women of childbearing age, please read the detailed guidance at:
Early indications are that some vaccine recipients may experience a painful/heavy arm at the injection site and may feel tired, or have a mild fever for a couple of days. These are common side effects following vaccinations. If required, Paracetamol may help to reduce these effects and keep you as comfortable as possible following vaccination. Please read the product information for more details on the vaccine and possible side effects by searching Coronavirus Yellow Card.
During the vaccination delivery, we will maintain the range of measures we have in place to reduce the risk of contracting COVID-19. Staff involved in administering the vaccine will be wearing personal protective equipment and will adhere to all infection prevention control measures.
By arriving at the Practice at your dedicated appointment time and providing your arm for vaccination when requested, you have consented to receiving the vaccine. This is implied consent. It is important to have read the information contained within the leaflet (link above).
Suffolk and North East Essex System have launched a Covid-19 Vaccine website which gives a range of information about the vaccination roll out, links to local networks and organisations and a detailed set of FAQs. There is also information about the vaccination centres and sites across Suffolk and North East Essex with local case studies and sites, including maps highlighting their location.
Visit the website here - SNEE NHS COVID-19 Vaccination Service (sneevaccine.org.uk)
Face Coverings - Important Information
Booked appointments from 2pm to 5pm
Update on home visits
Due to the increasing demand on appointments and the NHS requirement that all GP surgeries undertake more routine work it will not be possible to continue to offer home visits to shielding patients from Monday 6th July
You will be able to book blood tests at Sudbury Health Centre
If you need to be seen by a doctor or nurse this will be arranged after a phone call with the clinician
Next time you feel unwell or have a request for the practice, use eConsult online for free, 24/7.
Visit our practice website to begin.
What can you use eConsult for?
Contact your own GP for medical advice Administrative requests e.g. fit notes, GP letters, test results
Search for trusted NHS self-help advice
Our team review every request and will get back to you by the end of the next working day
The Practice WILL NOT be issuing printed prescriptions for the foreseeable future and unless we dispense to you from the Surgery all prescriptions will be sent electronically to the pharmacy. Please ensure you prepare for this change by making sure you have a nominated pharmacy. This can be done by contacting your nominated pharmacy or online via Patient Access.
Please allow at least THREE WORKING DAYS from the time you order your medication until the time you collect/expect delivery.
If you are having difficulty collecting your prescriptions from the dispensary or pharmacy due to self-isolating or protective shielding measures please let us or your pharmacy know.
The Practice does not reply to emails. For all medication queries please telephone the Practice and request a call back from a member of the practice dispensary team.
Electronic Repeat Dispensing
The Practice is currently reviewing all patients on repeat medication for the suitability of electronic repeat dispensing.
Your nominated pharmacy will inform you if you have been issued with a series of repeat prescriptions, in-line with electronic repeat dispensing. Essentially this means your pharmacy or the Surgery dispensary will prepare your medication each month without your having to make a request.
For further information on electronic repeat dispensing, please click on the following link:
If you have any questions regarding repeat dispensing, please either contact your local pharmacy or request a telephone call back from the dispensary team.
Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. Please see Further information.
Text messaging system
MJOG, our text messaging system is now live! Text messages will be sent to confirm appointment times, remind you about appointments you have booked and give you the option to cancel your appointment by sending a text back.
In order to have MJOG used effectively and in the best way we can we need YOU to help us by keeping us up to date with your current mobile numbers. You can let us know over the phone if your number has changed or we have a short form you can fill out in the surgery. If you are not sure whether we have your mobile or the correct number, please don't hesitate to ask the receptionist, either over the phone or in person, to check to see if your details are up to date.
If you do not wish to have text messages sent to you, all we need is written and signed confirmation specifically stating that you want to opt out. Once we have this, messages will no longer be sent to your mobile.
Dispensary email address
The email address for patients wishing to order their repeat prescriptions is firstname.lastname@example.org.
Your feedback is important to us and will help us to provide a quality service which meets the needs of our patients across the practice area.
We will be asking patients to complete a survey from time to time during the year. This can be done electronically, via our website or be collecting a survey form from Reception at either Long Melford or Lavenham. At the moment the Friends and Family Survey is open. Please click on the Survey button on the bottom of our home page to take part in this short survey.
Extended Access - There is a questionnaire which The Long Melford Practice would like patients to fill out regarding Extended Access. The questionnaire is linked below. We would be grateful to hear your feedback. Please complete and return by hand to either Long Melford or Lavenham Surgery.
Thank you for time and support
Out Of Area Registrations
Some of you may be aware that NHS England has been working towards introducing a scheme to allow GP Surgeries to accept out of area registrations. The scheme which was due to be introduced in October 2014 has been postponed until 5th January 2015. The reason is to allow NHS England time to ensure that all arrangements are in place for patients to access urgent care when needed.
Long Melford Practice has not yet decided whether or not it will participate in the scheme. At present we have decided that we will not be taking part in accepting patients from outside our area as we have not been given enough assurances on how patients who live elsewhere would access health care in the event of an emergency or if they required a home visit.
We will continue to review the situation as we receive more information. The Partners and staff at Long Melford Practice are committed to providing quality patient care, safely & until we feel confident that any new systems will protect or improve patient safety, then we will not proceed.