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Please be aware that the Long Melford Practice is migrating to a new clinical computer system on 18th November this means there may be some disruption to services between the 5th and 25th of November. We apologise for the inconvenience that this might cause.   

How the System Change will affect Appointment availability   

  • Appointment availability may be reduced from 6th November until the end of the month. 
  • All appointments will be triaged. 
  • All clinically necessary appointments will be made. 

How the System Change will affect registering for GP online services  (See 'Online services')

  • Those who got through identity checks within the NHS App will automatically still have access to core online services once it is available (listed above), however extras such as proxy access and further medical record data will be reset. You will need to re-request access to these advanced features by contacting the surgery. 
  • Those who needed additional login details to access the NHS App will need to either (1) re-attempt identity checks within the app or (2) contact the surgery to be manually re-registered for online services. 

How the System Change will affect prescriptions   

  • During the weeks commencing 8th and 15th November we will have limited access to electronic prescriptions and paper prescriptions will be produced for most of this period. 
  • Because of this some patients may receive 2 months’ worth of medication to see them through this period. 
  • Batch medication (eRD 
  • Because of the new computer system, we cannot have any eRD (batch prescriptions) that run past our new system change date, so you may find your batch prescription only lasting until October / November time. 
  • When you have collected your last prescription on your batch, please inform the Dispensary at the surgery in the usual way ( preferably by email) so that we can look into this for you  
  • If you order your medication each month, please continue to do so.   

Please make sure prescription orders are with us by 18th December at the latest to guarantee they will be ready to collect before Christmas. Thank you 

Flu Vaccination Programme


Have you had your flu vaccination?

Book your vaccine today!

Pre-booked appointments only NO walk-ins

Please contact the practice to arrange your appointment on 01787 378226

COVID-19 Vaccination for Eligible Adults

COVID-19 vaccinations are now available to adults identified by the JCVI (Joint Committee on Vaccination and Immunisation) as being at highest risk of catching the disease and of suffering serious complication COVID-19. If you are eligible, a member of our team will be contacting you to book an appointment. We also require your consent for vaccination.

This vaccination will be free of charge and our highest priority is delivering the vaccines to eligible patients as soon as the vaccine becomes available.

Through vaccination of those at highest risk, we aim to help protect individuals from becoming unwell with the COVID-19 disease.

A leaflet on COVID-19 vaccination is on the following link – please read:

For women of childbearing age, please read the detailed guidance at:

Early indications are that some vaccine recipients may experience a painful/heavy arm at the injection site and may feel tired, or have a mild fever for a couple of days. These are common side effects following vaccinations. If required, Paracetamol may help to reduce these effects and keep you as comfortable as possible following vaccination. Please read the product information for more details on the vaccine and possible side effects by searching Coronavirus Yellow Card.

During the vaccination delivery, we will maintain the range of measures we have in place to reduce the risk of contracting COVID-19. Staff involved in administering the vaccine will be wearing personal protective equipment and will adhere to all infection prevention control measures.

By arriving at the Practice at your dedicated appointment time and providing your arm for vaccination when requested, you have consented to receiving the vaccine. This is implied consent. It is important to have read the information contained within the leaflet (link above).

Suffolk and North East Essex System have launched a Covid-19 Vaccine website which gives a range of information about the vaccination roll out, links to local networks and organisations and a detailed set of FAQs.  There is also information about the vaccination centres and sites across Suffolk and North East Essex with local case studies and sites, including maps highlighting their location. 

Visit the website here - SNEE NHS COVID-19 Vaccination Service (

Face Coverings - Important Information

We are asking all patients to provide their own face covering when entering the practice.  This can be a mask, scarf, bandanna, or handkerchief.

The Surgery will now only permit access for patients the GP considers essential to be seen.  Everyone will be offered a telephone call or can complete an eConsult available on our website home page;

We would like to thank you for your patience and understanding during this difficult time.

Letters of exemption (face covering)

There is no requirement for evidence of exemption, it is sufficient for an individual to self-declare this and there is no requirement for general practice to provide such letters.

 Patients can visit the government website as below or their travel companies' website:

Booked appointments from 2pm to 5pm 
Update on home visits
Due to the increasing demand on appointments and the NHS requirement that all GP surgeries undertake more routine work it will not be possible to continue to offer home visits to shielding patients from Monday 6th July
You will be able to book blood tests at Sudbury Health Centre
If you need to be seen by a doctor or nurse this will be arranged after a phone call with the clinician

Antibody testing for Coronovirus 

Antibody testing is now available for patients who are having blood tests.  If you wish to have the antibody test done you will need to book an appointment to discuss this with a nurse.

eConsult is now live  

Next time you feel unwell or have a request for the practice, use eConsult online for free, 24/7.

Visit our practice website to begin.

What can you use eConsult for?

Contact your own GP for medical advice Administrative requests e.g. fit notes, GP letters, test results

Search for trusted NHS self-help advice

 Our team review every request and will get back to you by the end of the next working day

Managing your Medication during Covid-19 

The dispensary at Long Melford Surgery is only open

Monday – Friday between 14:00 -17:30 for the collection of medication 


The Practice WILL NOT be issuing printed prescriptions for the foreseeable future and unless we dispense to you from the Surgery all prescriptions will be sent electronically to the pharmacy.  Please ensure you prepare for this change by making sure you have a nominated pharmacy.  This can be done by contacting your nominated pharmacy or online via Patient Access.

Please allow at least THREE WORKING DAYS from the time you order your medication until the time you collect/expect delivery. 

Medication Delivery 

If you are having difficulty collecting your prescriptions from the dispensary or pharmacy due to self-isolating or protective shielding measures please let us or your pharmacy know. 

Medication Queries

The Practice does not reply to emails.  For all medication queries please telephone the Practice and request a call back from a member of the practice dispensary team. 

Electronic Repeat Dispensing

The Practice is currently reviewing all patients on repeat medication for the suitability of electronic repeat dispensing.

Your nominated pharmacy will inform you if you have been issued with a series of repeat prescriptions, in-line with electronic repeat dispensing.  Essentially this means your pharmacy or the Surgery dispensary will prepare your medication each month without your having to make a request. 

For further information on electronic repeat dispensing, please click on the following link: 

If you have any questions regarding repeat dispensing, please either contact your local pharmacy or request a telephone call back from the dispensary team.

Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. Please see Further information.

Text messaging system 

MJOG, our text messaging system is now live! Text messages will be sent to confirm appointment times, remind you about appointments you have booked and give you the option to cancel your appointment by sending a text back.

In order to have MJOG used effectively and in the best way we can we need YOU to help us by keeping us up to date with your current mobile numbers. You can let us know over the phone if your number has changed or we have a short form you can fill out in the surgery. If you are not sure whether we have your mobile or the correct number, please don't hesitate to ask the receptionist, either over the phone or in person, to check to see if your details are up to date.

If you do not wish to have text messages sent to you, all we need is written and signed confirmation specifically stating that you want to opt out. Once we have this, messages will no longer be sent to your mobile.

Dispensary email address

The email address for patients wishing to order their repeat prescriptions is

 Patient Surveys

Your feedback is important to us and will help us to provide a quality service which meets the needs of our patients across the practice area.
We will be asking patients to complete a survey from time to time during the year. This can be done electronically, via our website or be collecting a survey form from Reception at either Long Melford or Lavenham. At the moment the Friends and Family Survey is open. Please click on the Survey button on the bottom of our home page to take part in this short survey.
Thank you for time and support

Out Of Area Registrations

Some of you may be aware that NHS England has been working towards introducing a scheme to allow GP Surgeries to accept out of area registrations. The scheme which was due to be introduced in October 2014 has been postponed until 5th January 2015. The reason is to allow NHS England time to ensure that all arrangements are in place for patients to access urgent care when needed.

Long Melford Practice has not yet decided whether or not it will participate in the scheme. At present we have decided that we will not be taking part in accepting patients from outside our area as we have not been given enough assurances on how patients who live elsewhere would access health care in the event of an emergency or if they required a home visit.

We will continue to review the situation as we receive more information. The Partners and staff at Long Melford Practice are committed to providing quality patient care, safely & until we feel confident that any new systems will protect or improve patient safety, then we will not proceed. 

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