What to expect in our surgery as of 07/07/2020:
All enquires/collection of forms are to be dealt with at the window as you approach the main entrance
You will be required to wear a face/mask covering IF you are invited into the practice by a clinician.
IF you are arriving at the surgery due to being invited in for a face to face appointment, please check in at the reception window, and then press the intercom button closer to the main entrance door – you’ll be ‘buzzed’ in by a receptionist.
Please do not arrive early for your appointment. You may be asked to wait in your vehicle/outside until closer to your appointment time.
You will see newly erected ‘sneeze screens’ at the main reception desk
Dispensary hatch and enquiries desk are out of use.
There are various hand sanitiser stations around the practice
If you require a dispensing item after seeing a clinician, you will be asked to leave the building via the exit only door and to make your way around to the dispensary window, the external window in the car park for collection.
If you are collecting a paper prescription, you’ll also need to collect this from the dispensing window.
IF you are invited into the building, you’ll see various signs and reminders to adhere to social distancing.
Upon exiting the building, you’ll need to leave via the fire exit near room 1 (don’t worry, there are blue arrows around the building to guide you)
Many thanks for your continued patience throughout these unprecedented times.
During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients, and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment by telephone, online via Accurx and e-consult. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation
While NHS and social care services are doing everything they can to support you and your loved ones, they need our help to know how they can improve. Help us encourage people in Lincolnshire to share their experiences of care by joining us and the Care Quality Commission in our new campaign #BecauseWeAllCare.
We are asking the people of Lincolnshire to take part in our short confidential online survey by clicking on the link below:
Alternatively we can be contacted by telephone or email email@example.com for people to share their experiences with us.
Share your experiences, and encourage others to do so, on social media with #BecauseWeAllCare. Follow us on Twitter or Facebook.
Due to the recent Government advice regarding the coronavirus outbreak and social distance rules, our services and resources are increasingly under extreme pressure.
We have had to change the way we work and deliver our services with very notice - the situation is not likely to get any easier in the forthcoming days and weeks.
Please consider the following 10 points that will help ALL of us:
If you are going to call the practice - please think first! Do you need our service right now or can you manage your symptoms at home? You can use the NHS 111 online service for all medical advice.
Our teams are doing their best to keep themselves safe (we have families too!) and to ensure we are able to continue providing a service for our patients. Please respect the advice regarding social distancing and we request that only the patient should enter the surgery wherever possible. For example - Anyone accompanying the patient will be expected to wait outside or return to collect the patient after their appointment.
Our Reception Team (the real heroes) are already handling 50% more calls. You WILL have to wait longer in the telephone queue. We are sorry for this, but please bear with us!We have a limited number of staff and lines.
We have simplified the process for setting up access to on line services and it is no longer required for ID to be presented at the practice, we shall however need to verify you verbally over the phone. You will be sent 2 separate text messages with a username and password. You can also download the NHS app from the app/play store.
We are unable to issue prescriptions earlier than planned or give you more just in case! - the pharmacies are already struggling and this has a massive impact on the supply chain. DO NOT stock pile and only order what you need. Look what happened to the loo rolls! You can order these online via our website or NHS App.
We are unable to issue you an inhaler just in case! We know it’s a bit scary at the moment but lots of people really need these inhalers and if you get one just in case someone else might not be able to get one at all!
Unfortunately we are unable to advise you whether you should or shouldn’t self-isolate or are at greater risk (If you had an annual flu jab you should consider that you may be in one of the at risk categories) - we have over 20,000 patients registered at the practice / please follow the guidance, we know it’s not perfect but we are following the same guidance as you!
PLEASE DO NOT just present at the surgery unless you have a face to face appointment booked or you are collecting medication. We will NOT be taking appointment bookings at the reception desk - you will be turned away and asked to ring the practice .
Paper repeat prescription requests can be posted through the external letter box labelled REPEAT PRESCRIPTIONS to the right of the main doors. You do not need to enter the building.
We will still make sure you get the medication you NEED or see a GP/nurse if needed and we will still provide the best possible care. Our staff are working tirelessly and we have a zero tolerance on bad behaviour.
Be sensible and be safe. Look after yourself, your family and each other and then we can look after you when you really need us.
We have also implemented Accurx, - a video consulting application. This tool will be aimed at our most vulnerable patients, self-isolators and patients that require a face to face appointment who cannot/should not attend the practice.
Please think carefully about how you use the NHS and our practice services/resources at this particular time Thank you for taking the time to read this and for supporting our amazing practice team at this extremely difficult time.
Munro Medical Centre re-accredited as a GP training practice – “an excellent training practice”
Spring 2016 - Good news - Munro Medical Centre has been re-accredited as a GP training practice (where doctors in the final stages of postgraduate training complete their training to be a GP). The report stated that we are “an excellent training practice” and “make every effort to be learner-centred”. This training is really important, partly to introduce new doctors to south Lincolnshire where hopefully some will decide to stay. We are very proud of this achievement and will work hard to maintain it.
DNA APPOINTMENTS – DID NOT ATTEND
It is in the best interest of both parties for patients to cancel their unwanted appointments. This will prevent the Medical Centre from instigating our DNA (Did Not Arrive) policy.
The cancellation line is accessible around the clock for this sole purpose but patients can also phone the Centre in working hours and speak to a receptionist for the specific purpose of cancelling an appointment and re-booking as required.
Typically over 40 hours of clinicians’ time is lost each month; this also represents a huge waste of resources and even worse your unwanted appointment, which you failed to cancel, cannot then be offered to another patient.
Please see our DNA policy below:
One unattended appointment where no attempt has been made to cancel or offer reasonable explanation for none attendance will mean the patient is sanctioned to “book on the day appointments only” for a period of 6 months. Exceptions will be made for annual review appointments for chronic illness booked by the surgery.
If there are subsequent DNAs within this period of 6 months of sanctioning the practice reserves the right to remove a patient from the practice list and the patient will be required to register elsewhere.
We have a duty of care to ensure our patients are taking the correct medication, therefore, if you have prescriptions and do not attend an arranged medication review or annual chronic illness review, we may stop the repeat prescription until you have been seen for your review appointment. This will mean that you will have to come to the surgery to collect your prescription, or for dispensing patients, your medication.
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