Noticeboard

***IMPORTANT NOTICE***

****PLEASE NOTE WE DO NOT ACCEPT PRESCRIPTION REQUEST VIA THE TELEPHONE *****

We’ve moved to a new HUB!

We would like to inform all our patients that we are moving HUBS from 1st July 2020.

Our new hub will be located at:

Poplars Surgery

17 Holly Ln,

Erdington

Birmingham

B24 9JN

 Appointments at Poplars Surgery must be booked in advance through your own GP practice (Reservoir Road Surgery) and are available with a range of clinicians including GP's, nurses and health care assistants. Please ask a receptionist for further information.

Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can be requested online or via email: reservoir.roadsurgery@nhs.net

If you have not yet nominated a pharmacy for your prescriptions to be sent to, you may want to consider doing this now. We will continue to provide updates to our patients via our website.

***DUE TO CORONAVIRUS (COVID-19) STARTING MONDAY 16TH MARCH 2020 WE WILL NO LONGER BE ACCEPTING WALK-IN APPOINTMENTS/BOOK ON THE DAY.

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT***

Out of Hours  
Always telephone - 465 2950.  The out-of-hours service is for emergencies only, when the surgery is closed

Home Visits
Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.

Test Results
If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.

 Extended Access 

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS                   

Please ask a receptionist for further information.

Social Prescribing clinics - Fridays from March 2019 -

Please speak to Reception if you can benefit from this. 

 Blood tests

NHS England have therefore issued guidance to GPs that all non-urgent blood tests should be halted.

Anyone who needs a test for urgent health problems will still get one, but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled. 

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

 If your condition or symptoms change or get worse, please contact the NHS as you would normally.

 

Appointments

If you wish to request to see a Doctor of your choice, please note it may result in waiting longer than seeing the next available Doctor. 

Appointments to see our Nurse's or our Physician Associate can be booked in advance. Due to this, you should receive a text message reminder of your appointment slot. If you do not receive a reminder, it may mean we do not have your updated contact details. Please call the surgery to provide your correct details. 

To book an appointment, please call the surgery on - 0121 465 2950 

Alternatively, you can now book an appointment using the NHS app. However, if you have not already done so, you must register for this service. Please come down to the surgery with some photo identification. Our Receptionist will then provide the relevant details, allowing you to be all set up. 

If you are experiencing any issues with this service, please contact us so we can help you. 

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. 

 

Booking your appointments online

  • Before you can start booking GP appointments online you must first register your details for this service. It is quick and easy to register. You will need to come into the surgery bringing some identification with you; you will then be given the relevant details to enable you to set up an account and use the system.
  • Once registered you will be able to view any appointments you have already made, cancel them if necessary, or book a new appointment with the doctor.

You do not receive a text message reminder for GP appointments, so please try and remember what time your appointment is. However if you forget, please call the surgery and we can help you.

Please contact the surgery if you require an interpreter.

 

Urgent Appointments

Please remember urgent appointments are for medical problems, and the doctor will only deal with the immediate problem. Doctors may see 'extra' urgent patients even if their session is fully booked,  but you must be prepared to see whichever doctor is available.

Appointments to see a GP must be made at 8.00am. Please remember one person per appointment also means one problem per appointment. You must remember each appointment can be 10 minutes long, therefore in order to receive efficient care, 10 minutes can only cover one problem.

Thank you