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pen_on_diaryYou can make an appointment with a GP or nurse by phoning the surgery or by calling in person when the reception is open. Please also see the section regarding Online Services. Please be aware that we do not arrange appointments via email.

All our GP’s work on a part time basis so we have set up our appointment system to ensure you can be seen by the most relevant GP as soon as possible. We aim to offer a routine appointment within 2 weeks.

· If you have a problem which needs to be dealt with as a priority we can usually offer you an appointment with one of our GP’s on the same day. These appointments should not be used for routine or non-urgent on-going problems. Please try and call as early as possible (lines open at 8am) to ensure you can be seen.

· If you have an on-going problem, we will offer you the next available routine appointment with your usual GP.

· If you have a new problem, we will offer you the next available routine appointment with one of our GP’s.

 You have a right to express a preference of practitioner and we will do our best to give you an appointment with the doctor of your choice.  Should your preferred doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.

You will never be refused to see a doctor if one is available. If you no longer need your appointment please let us know.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the receptionist for a DOUBLE APPOINTMENT when you book.

Our GPs and nurses DO NOT consult via email communication.

If you are 10MINS OR MORE LATE for your appointment the GP will not be able to see you and you will need to rearrange your appointment. IF YOU ARE RUNNING LATE PLEASE CALL US AND LET US KNOW - WE MAY BE ABLE TO HELP.

E-MAIL - We do not consult via email. If you wish to communicate with your GP you will need to book either a face to face or telephone consultation.




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