Appointments

You can book an appointment over the phone on 01376 347100 from 8am, however patients visiting the practice to book a same day appointment are unable to do this until 8.30am. Appointments can also be booked online, these become available at the same time as they do for Reception. This is to ensure that all patients have a fair and equitable access to our appointment booking system. If there is a specific appointment the Surgery would like you to attend you may be sent a link by text enabling you to book directly into the appropriate clinic.

The Partners require the patient to provide as much detail as possible when booking an appointment. This is to ensure that all patients are signposted to the most appropriate service within the surgery. Please respect our staff when information is requested.

Our Appointment Booking System 

You can also cancel an appointment by leaving a message - please remember to leave your name, date of birth and the details of the appointment you wish to cancel and provided at least 2 hours notice of the cancellation. This will ensure the practice is able to provide your unwanted appointment to another patient.  Alternatively you can cancel your appointment online click here  (registration is required for the online service).

Please check out the "Online Services" section at the top of the page for alternative ways to book an appointment.

Online Consultations

PATCHS is our online consultation platform, you can use this to contact the surgery and your request will be reviewed by a clinician. They will either action your request, give advice or bring you in to see them depending on the request. you can sign up here. 

Routine/Follow Up Appointments

Pre-bookable appointments are available subject to availability. Should the Doctor or Nurse wish to see you for a follow up they will either book this themselves or provide the information to Reception.

Appointments Released on the Day

Each of our Doctors have appointments that are released on the day.  We will offer you your preferred choice of GP or if he/she is unavailable, our reception team will offer you an alternative. 

Urgent Appointments

Our Doctors are providing additional urgent consultations for conditions that are of a sudden onset or a severe deterioration of your current medical condition.  Our Reception team will need to obtain some additional information to provide to the Doctor prior to these appointments.  These appointments should not be used for routine access to Doctors.

Minor Ailment Appointments

Our Nursing team are highly trained to provide a service to our patients that covers the more common conditions such as ear infections, chesty coughs, sore throats and more.  During these consultations the Nurse will examine the patient and provide a prescription for medication if appropriate. The Receptionist will offer, if available, an appointment with the Minor Ailments Nurse.  Click here to see common ailment conditions Minor Ailments Clinic. 

Appointments with a Specific GP

You are able to request an appointment with a particular GP of your choice.  If this request is in a non-urgent capacity, we advise that you pre-book your appointment as detailed above.  If the request is urgent you may ask for an appointment on the day but please be aware that if that particular GP is unavailable or fully booked, you will be offered an appointment with the next available Doctor or a minor ailment Nurse if appropriate.

Nurse Appointments

We strongly advise that you book appointments with a Nurse as early as possible as they tend to get booked quite quickly, especially if your appointment needs to fit in with your current treatment. For more information on our Nurse appointments please click here.

Pharmacist

Tosin Edeki is the practice Pharmacist.  The Pharmacist will see all appropriate patients for medication reviews and support the management of Chronic Disease.  Our Reception team will ensure you are booked appropriately.

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the appointment to another patient. Our dedicated cancellation line number is 01376 332999