Appointments

Due to current clinical staff shortages, we are operating our GP appointments on a same day basis. 

This will be managed via Emergency Triage which is available between 8am and 11am, Monday to Friday. 

Please call 01592 620222 and select Option 1. 

GP appointments will be offered, in the first instance, by telephone consultation. 

You can also speak with our Triage nurse if you require a housecall, advice or an emergency prescription.  Our Triage Nurses are fully trained to assess your condition and will direct you to the most appropriate place for treatment.   All urgent conditions will be dealt with the same day and you will be offered a telephone consultation in the first instance and then invited down to the Practice by the GP if you are required to be seen face to face.   

BSL Video Relay Interpreting Service

This service is available to people who are deaf, deafened or hard of hearing and will help them to access the majority of public services.  

For more information please visit www.contactscotland-bsl.org

Cancellations

If you are unable to attend an appointment please telephone us to let us know so that your appointment can be offered to someone else.  Repetitive DNAs (Did Not Attend) have a huge impact on our service and many hours consulting time is lost each month due to patients not attending their appointments.    

Housecalls

If possible please try to telephone Triage before 11:00 if you require a home visit.

A Doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Test Results

Please call after 14:00 to enquire about your test results as our reception staff will have more time to deal with your request at this time.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so.  

Please remember our Receptionists are not clinically trained and therefore can only tell you the information given to them by your GP.   If you wish to discuss your results in detail it would be best if you make an appointment for this.