Speak to a GP or Practice Nurse

The practice has a system for receiving and returning telephone calls from patients. At least one clinician in the practice is available during some part of the working day to respond to requests from patients.

If you ring the surgery and wish to speak to a GP or the practice nurse, the receptionist will take a message and pass this on to the clinician concerned. They may call you back when they are free or alternatively arrange a mutually convenient time for you to re-call the surgery to have a telephone consultation.

In some instances, the clinician may ask you to make an appointment to come into surgery because in their opinion a telephone consultation is inappropriate to deal with your problem

Messages about emergencies are always passed on immediately.

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