Appointments

You may consult any doctor or nurse by appointment. Our receptionists will be pleased to advise you. Please note that our reception team will ask for a brief outline of why you need to see the doctor or nurse to ensure you are directed to the right clinician for your needs. 

Urgent or on the day appointment requests can be made by calling the surgery on (01628) 623767 at 8.30am for morning appointments which start at 9am or 2pm for afternoon appointments which start at 15.30. 

Routine appointments or requests can be made by calling the surgery between 8.30am and 6.00pm (Telephone lines close at 12.00 for admin and surgery closes for at lunch between 1-2pm).

Appointments are of ten minutes duration. If you wish to discuss several problems, a further appointment time might be required.

Please note surgery pre-bookable appointments can be booked for the 08.30 – 09.00 slots or 17.00 – 17.30 slots.

Actual surgery times are as follows: 

• 08.30 – 11.00 
• 15.30 – 17.30

Chaperones

The Practice is committed to providing a safe comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

Click here for our Chaperone Policy

Telephone Advice

If you wish to speak to the doctor, please telephone before 10.00am and leave your name and daytime telephone number where the doctor can reach you.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Do Not Attends (DNAs)

The surgery loses an average of 3-4 hours of Doctors appointments each month due to patients not attending and not cancelling their appointments this is a huge cost to the surgery as each appointment costs 44.00 pounds to the NHS.

Nurses also lose on average 7-8 hours per month. 

Please work with us to reduce the number of DNA's and cancel appointments you can not make.

February 2020 DNA Figures 

Doctors = 2 Hours 20 minutes

Nurses  = 3 Hours 40 Minutes

Total time lost =  6 Hours and 0 minutes

Home Visits

Wherever possible, patients are expected to attend surgery. This benefits both the doctor and the patient by enabling us to provide a more complete and efficient service.

In an emergency, or if in doubt, the GP will advise on the necessity for a home visit. It is usually possible to get to the surgery with the help of a neighbour, friend or relative or even a taxi.

If it is absolutely impossible for you to attend surgery and you require a home visit please telephone (01628) 623767 before 10am on the day to make this request.