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Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

There is separate advice about:

Symptoms and what to do

Do not leave your home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

Read general information such as:


    Out of Hours

    Between the hours of 6.30 p.m. and 8.00 a.m. Monday – Friday and over the weekend or bank holidays please dial 111 or the surgery number (01787 378226) where your call will be diverted to the out of hours service provided by the NHS Suffolk

    Test Results

    All results are seen by the Doctor who ordered them. Please telephone for the result between 2.00 p.m. and 5.00 p.m. when our staff will be able to pass on the Doctor’s message to you. Please allow 3 working days for results to be available.

    Telephone Advice

    If you need medical advice your details will be taken and our Nurse Practitioner will phone you back later. If the matter is urgent, please advice us and it will be dealt with straight away.

    opening hoursOpening Hours

    Long Melford: Weekdays 8.00 a.m. – 6.30 p.m.

    Lavenham: Weekdays: 8.30 a.m. – 1.00 p.m. & 2.00 p.m.—6.30 p.m.

    On line Appointments

    If you would like to make your appointments on line please visit the surgery and ask for your personal PIN number to register. Please bring with you some picture ID confirming your name and date of birth and proof of address. Once you have registered click on the link below to book or cancel your appointments.

      Click Here to book/cancel your appointment online

    Consultation Times


    • 8.30 a.m. – 11.00 a.m.
    • 2.30 p.m. – 5.30 p.m.

    Consultations are by appointment only.

    Please try to consult the same Doctor each time for the same illness. Our Receptionists will try to give you an appointment with the Doctor of your choice. We will offer you an appointment with another Doctor if they are not available.  

    Urgent appointments

    If you think you have an urgent problem which cannot wait until the next available routine appointment then you will be offered a telephone consultation or an appointment with the Nurse Practitioner.

    We are pleased to be able to offer routine appointments at the following times for patients who find it difficult to get to the surgery during our normal consulting hours.

    Monday 6.30 p.m. - 7.00 p.m. at Long Melford

    Friday  7.00 a.m. - 8.00 a.m. at Long Melford


    The standard alloted time for a consultation is 10 minutes and while it is very difficult for the doctors to strictly adhere to this, it does ensure that the maximum possible number of appointments are made available each day.

    Consultations are normally intended to review a single medical matter. If you feel that you may need more time with the doctor, please discuss this with the receptionist when initially making your appointment.

    Better control of bookings will help reduce any additional unplanned time required by patients during their consultations, which in turn will hopefully mean less time spent waiting for everyone else.

    Practice Nurses and Health Care Assistants

    We have Practice Nurses working at Long Melford all day and at Lavenham during weekday mornings and one afternoon per week. Our Practice Nurses and Health Care Assistants offer a wide range of services including new patient checks, travel advice and asthma, diabetes, blood pressure and heart disease monitoring.

    Telephone Advice

    If you need medical advice your details will be taken and our Nurse Practitioner will phone you back later. If the matter is urgent, please advice us and it will be dealt with straight away.

    GP Plus: Improving access to general practice: evening and weekend appointments now available


    Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or on a Saturday.

    You can book between 6.30pm and 9pm weeknights and 9am to 1pm on Saturdays.

    Appointments will take place another NHS setting in Bury St Edmunds.

    Talk to reception to find out more or book an appointment.


    By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at


    Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website