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Appointments

Telephone and Video Appointments.

We are offering increased availability of alternative appointment types. Please specify if you would like an appointment to be over the phone or video. For these appointments please ensure we have the correct phone number to contact you on. For video consultations you will receive an SMS when the consultation is about to start click on the link in the SMS to connect & start the consultation

Urgent Problems

If you need to be seen urgently, please tell the receptionist, who will arrange for you to be seen as soon as possible by one of our doctors or our nurse practitioner. If you have an urgent problem which cannot wait for a bookable appointment, our receptionists are able to offer an appointment in our “Acute illness” clinic late morning or early evening.

To help raise awareness of current local service a new mobile app is now available to download:

"My Health Cambridge & Peterborough" directs you to your nearest appropriate NHS Service. This is free to download for iOS via iTunes:

https://itunes.apple.com/gb/app/myhealth-cambridgeshire-peterborough-ccg/id1202650537

Android Phone Via Google Play

https://play.google.com/store/apps/details?id=uk.co.intuiti.android.myhealth&hl=en_GB

Chaperone

If you would like a chaperone to be present during your consultation please let the receptionist know when you make the initial appointment.

Telephone consultations are available with a clinician during the day. If possible, or in an emergency, you will be transferred immediately. Normally a doctor or nurse will phone you back at a convenient time during or after their scheduled clinic.

Junior Doctors and Medical Students

Newnham Walk Surgery is committed to training future GPs and doctors. GP registrars are fully qualified doctors gaining a year’s experience in general practice. Medical students may also work with our doctors from time to time. We fully appreciate your assistance, but if you would rather not have a medical student present during your consultation, you should feel free to decline.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Please see the Did Not Attend Practice Policy below.

Did Not Attend Policy

 
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