Appointments

Seeing the Doctor

Consultations are by appointment during the following hours:

• Monday to Friday 08:30 – 11:30
• Monday to Friday 15:30 – 18:00

Except on the 4th Wednesday of each month when the practice closes at 12:00 for training.

We only allow one problem per appointment. If you wish to discuss more than one problem please state this at the time of booking.

Appointments can be booked in person, over the telephone or online via the link at the top of this page. Click here for more information about registering for our online services.

Extended GP Access

Millview Surgery work in collaboration with Roundwood Surgery, Acorn Medical Practice, Churchside Medical Practice and Forest Medical Practice to provide GP Appointments
Monday to Friday 8am-8pm and Saturday 8am-12pm.
This means if you require a non-emergency, pre-booked, doctors appointment when we are not open you may be able to see a GP at one of the practices listed above.
You can book these appointments 4 weeks in advance by contacting the practice you are registered with.
Unfortunately these appointments cannot be booked through the online system.

Extended GP access service is accessible 7 days per week. If you require an appointment on a Sunday please enquire with the reception team.

Urgent Appointments

If you have an urgent problem every effort will be made for you to be seen on the same day.  Please ring from 08:00 but it may not be possible for you to see the doctor of your choice and you may have to wait.  The earlier you make your request for an appointment the easier it is to fit you in!

Telephone Consultations - GPs, Nurse Practitioner and Nurses

Please note that there are a number of telephone appointments available after morning surgery.  To book one of these consultations please telephone reception and the medical professional will ring you back around midday.

Chaperone

Please note if you are having an intimate examination a chaperone can be provided. This service is available to both male and female patients. Please ask a member of staff for details.

Patient Responsibilities

Please note that the surgery operates a zero tolerance policy towards violence, both physical and verbal.  The staff are here to help and advise you in obtaining the best possible service from the Practice.  We would appreciate you treating them with the respect they duly deserve.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

If you are too ill or too disabled to attend surgery you may request a home visit.  Please request these before 10:00.  You will be phoned by our Nurse Practitioner or one of the doctors to assess the urgency and appropriateness of your request.  (Home visits take three times as long as surgery consultations).  Please do not ring before 8.30am.  It will not enable you to be seen any earlier and will only delay the doctors in their efforts to get to work.  We do not usually visit after evening surgery because of safety concerns.  If you request a late visit the doctor on call will ring you back to discuss your condition.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).