Improving Access to Care
As of Tuesday the 30th of May 2023 you are now able to submit online requests for appointments and administrative enquiries through the banner above (and through the NHS app shortly after).
These are for non-urgent appointment requests and routine administrative enquiries. As all enquiries will be viewed and actioned within 48 hours there will be a limited number of enquiries available between 8am-2pm Monday-Thursday.
Our hope is that by opening up another way to communicate with the surgery we will reduce wait times on the phone and make it easier to receive the care you require.
GP APPOINTMENTS, One Problem = One Appointment
Your GP/ANP appointment is 10 minutes. We want to make this 10 minutes as effective as possible so please only discuss one issue at each appointment. If you have more than one problem, you must let the GP/ANP know so that you both can plan how to address these over the course of one or more appointments.
Please refer to the 'how to get the most out of your GP appointment' document below.
Making the most of your appointment
APPOINTMENTS AT THE SURGERY
Please consider whether your local pharmacy can help you with your problem before you call the surgery.
In addition to our GPs and ANPs, we have a large team of highly experienced nurses and health care assistants to provide good healthcare.
We also have a Minor Surgery Clinic.
Four ways to seek healthcare advice from your GP
- Call your surgery to arrange an appointment between 8am and 6.15pm. You will be offered a telephone appointment with the GP or ANP by a member of the Care Navigation Team; the clinician will then offer you a face-to-face appointment on the same day if clinically needed.
- Book online - for more information click HERE
- Download the NHS App to order repeat prescriptions and get health advice.
- For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice nhs.uk
Advanced Nurse Practitioners
Our advanced nurse practitioners provide a daily telephone clinic. They will telephone you to discuss your problem and if they are unable to help you over the telephone, they will book you an appointment either with the nurse prescriber, the GP or a practice nurse. Our nurse practitioners can prescribe medication and issue a prescription if necessary.
Nurse Appointments
Our nurses offer a wide range of healthcare services, for the following: Contraception, Dressings, Diabetes, Asthma, Ear Syringing, Removal of Stitches, Blood Pressure Checks, Cervical Smears, Smoking Advice, Immunisations and much more.
Our senior nurse is qualified to prescribe when required, and she can help with ailments such as Sore Throat, Coughs, Cold, Chest Infection, Urinary Tract Infection, Fever, Abdominal pain, Diarrhoea, Skin disorders, Minor Injuries, Earache and Bites/stings.
Healthcare Assistants
Our healthcare assistants and phlebotomists perform valuable healthcare services such as: Blood/Urine Tests, ECGs, Blood Pressure Checks, Weight Management, New Patient Checks, Patient ABCs (Annual Birthday Checks) and NHS Health Checks.
Urgent Appointments
Urgent Appointments are available on the day and will be triaged by our care navigation team.
What to do if you can’t reach us via the telephone or online
The practice appreciates that for some people contact via telephone or online can be difficult, for that minority, you will be able to speak to reception in person.
If you need to collect paperwork
Where possible all paperwork will either be emailed to you or sent in the post. All prescriptions will be sent electronically via your nominated pharmacy, all patients without a nominated pharmacy will be asked to provide one or the nearest demographic pharmacy to where you live will be chosen.
Please make sure you cancel your appointment if you no longer need it.
Cancelling Appointments
You can now cancel your appointment three ways:
- Text the single word "CANCEL" in reply to your appointment reminder text.
- Do not add any other text.
- Cancel online.
- Telephone Reception.