Appointments
PLEASE SEE THE INFORMATION ON OUR NEWS PAGE RELATING TO CORONAVIRUS BEFORE CONTACTING US
PLEASE USE OUR ONLINE CONSULTATION SYSTEM (CLICK THE LINK BELOW) OR CONTACT US BY PHONE
https://florey.accurx.com/p/B82105
We are currently offering a mix of telephone and in person appointments across the clinical team. Chronic disease reviews such as asthma or diabetes will be face to face as much as possible, if you would prefer to have your review on the phone this can be arranged but the clinician may ask you to attend for further checks if indicated.
The GPs will be away from the practice at different times, these absences can be for holiday, external training courses or other commitments.
In addition to these absences each GP does one day a week as the duty doctor so will not be available for routine appointments on that day.
Please bear this in mind when you are booking and consider an alternative doctor if your regular GP is away.
On a Saturday morning we offer prebooked routine telephone and in person appointments with a GP and nurse. If you need emergency treatment please contact the OOH doctor on 111.
The telephones are at their busiest between 08.30 & 09.30 and 12.30 & 13.30. If your call is not urgent please try to avoid these times.
We have a phlebotomist on site most mornings at the moment as the service from York Hospital has been temporarily suspended, if you need a blood test outside of these hours please see the link below which details the walk in services offered by the hospital elsewhere.
https://www.yorkhospitals.nhs.uk/our-services/a-z-of-services/blood-taking-service-phlebotomy/
If you are unable to attend your appointment please contact the medical centre to cancel it so that we can offer it to another patient - significant numbers of appointments are wasted each month when patients fail to cancel.
You are registered with the practice and not an individual GP. You can, however, choose which GP you want to see when you make an appointment, subject to availability.
We have a team of receptionists who are fully trained and do a difficult job well. Sometimes they may need to ask one or two questions to judge the urgency of your request but the information you give will always be treated in confidence as they are bound by the same code of conduct as the doctors.