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Noticeboard

IMPORTANT CORONAVIRUS ADVISORY MESSAGE FOR ALL PATIENTS - PLEASE READ
To help reduce any Coronavirus risks for patients and staff, we have made changes to our appointment booking systems with immediate effect. We will now be doing telephone triage for ALL patients who are requesting new appointments, to reduce the number of people visiting the surgery. When your call is answered, our Care Navigators will take some basic details and add you to a telephone call back list. You will be called back by a clinician who will assess your need for a face to face appointment, and book you in if needed. We are also switching the online booking system back on for telephone consultation appointments only.
Please note that we encourage appointments to be booked via the telephone or online system.
For appointments booked for today or Monday 16th March please note you will receive a text message or telephone call accordingly. If you have an appointment for Saturday 14th March please attend as normal unless you have been advised otherwise or have the symptoms outlined below.
We also offer an e-consultation service which can be accessed via https://www.withernseadoctors.co.uk/index.aspx
Please note due the expected increase in volume your waiting time may be longer than currently advertised which is a response within 24 hours, if you are wanting advice sooner then please telephone the surgery.
Dispensary will be open as normal however, please DO NOT ATTEND if you have a high temperature/fever or any cough, flu or respiratory symptoms please send a nominated person to collect on your behalf.
If you are worried you may be affected by Coronavirus, please visit https://111.nhs.uk/covid-19 or call NHS 111 for further advice. Further information can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/

PREMISES OPENING HOURS      opening hours

Hedon

Monday, Tuesday, Wednesday, Thursday 8.00am - 6.00pm

Friday 8.00am - 6.00pm

Saturday Dispensary Only 9.00 - 11.00am

Keyingham 

Monday and Thursday 8.00am - 1.00pm & 2.00pm - 6.00pm  

Tuesday, Wednesday and Friday 8.00am - 1.00pm

Keyingham is open on a Tuesday 2.00 - 6.00pm for dispensing medicines only.                   


MAKING AN APPOINTMENT            

To make an appointment please telephone our reception team on:

HEDON - 01482 899348

KEYINGHAM - 01964 622214

Surgeries are booked at 10 minute intervals. If you have more than one problem to see your GP about please mention this when you book your appointment. You will then be offered a double appointment where possible.           


SURGERY TIMES

Hedon

Morning surgeries run on a Monday from 9.20am – 12.00noon and on a Tuesday to Friday from 8.30am – 11.00am.

Afternoon surgeries on a Monday to Thursday run from 3.00/3.30pm – 5.40pm and on a Friday 2.00pm – 4.00pm.

On a Monday morning the appointments available are book on the day only and are for non-routine problems that have occurred over the weekend. We operate an open surgery on a Friday as detailed below.

Keyingham

Morning surgeries run on a Monday from 9.40am – 12.00noon and on a Tuesday to Friday from 8.30am – 11.00am. Afternoon surgeries on a Monday and Thursday run from 3.00pm – 5.40pm. 
 

The surgery times of the GPs for both surgeries may vary depending on holidays, study leave and teaching commitments.

           

For urgent problems when the surgery is closed please telephone the out of hours service on 111.

      


THE APPOINTMENT SYSTEM      

There are a number of different types of appointments available each day.

The GPs would like to discourage patients from waiting outside the front door/gate at Hedon in a morning, especially during the winter months. Due to health and safety reasons we are unable to open the surgery front doors until 8.00am.

Book on the day appointments

The majority of our appointments can be booked from 8.00am Monday to Friday. Please call early if you wish to see your regular doctor or if you require a particular appointment time. If you have more than one problem please consider booking a double appointment or prepare to come back another day to discuss further. This will enable your doctor to deal with each problem fully and for surgeries to run on time. Also give consideration to patients waiting to see the doctor after you.

Advanced pre-bookable appointments

There are a limited number of appointments available each day with our GPs that can be booked up to 4 weeks in advance. These do get utilised quickly and we would advise that if you wish to pre book an appointment please do so as soon as possible and try to ring later in the day when the telephones are not as busy, i.e. after 10.00am or book on-line.  If you wish to see a doctor of your choice then you may have to wait longer to be seen, for example 2-3 weeks.  

Booking appointments on-line

With Patient Access you can now view, book and cancel appointments from wherever you can connect to the internet - either at home, work or on the move. If you are interested please contact reception for further details.

Click here to book/cancel your appointment online

   

Emergency triage (on-call GP)

When all routine appointments have gone our reception staff will ask if you feel your condition is urgent and ask for brief clinical details. This is so they can identify if your request needs to be forwarded to the on-call doctor for triage.

Telephone consultations

We provide telephone consultations with a doctor as a daily option for all patients. This could be a preferred option for those patients who need to speak to a doctor but do not necessarily need to be seen. We ask that all requests for telephone appointments are made before 11.00am.

Engage Consult

We have gone live with a new online system called Engage Consult. You can use this 24 hours a day and if needed our GPs will respond no later than the end of the next working day. It's simple to use. Patients or carers can choose to ask about a medical problem or send a message about an administration issue. If it's a medical problem you answer a series of simple questions about your symptoms and then a report is sent securely to the practice and used by our GPs to decide the best course of action. Please click on the picture above to get started.

engage consult

     

             

 
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