Appointments can be booked and cancelled On-Line
We now have a number of appointments that can be booked (or cancelled) on line. To use this service please complete the necessary documentation available from Reception who will then provide an Access ID and a Password.
Most appointments can be booked up to 4 weeks in advance
All Doctors have appointments available to pre-book but consideration will need to be given to the days that the Doctors work and the fact that some working days are allocated for specific duties e.g. on-call, Keyingham Surgery or specialist clinics such as diabetes.
When booking an appointment with the Doctor please bear in mind that it is a 10 minute appointment. All but the simplest problems take at least 10 minutes to deal with safely. If you have more than one problem, please consider requesting a longer appointment, or be prepared to come back another day to deal with other issues. This will enable the Doctor to deal with each problem fully, and will help us run the surgeries to time so other patients are not kept waiting.
Text Message Reminders
To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made. A further message will also be sent 48 hours before the appointment is due as a reminder.
Any additional appointments or cancellations are released at 8am each morning for more urgent problems that need to be seen on that day.
We provide a limited number of telephone consultations for those patients who need to speak to a Doctor, but for whom it is not necessary to be seen. Please telephone reception before 10.30am to request a telephone consultation.
You will be asked to give a contact number and brief details of the problem. A GP will call you back at their earliest convenience.
The Emergency surgery is an available option each day, should all appointments for the day be taken and you consider that the matter is urgent and cannot wait for an appointment. However, we must request that this is the final option and only used for those urgent cases that cannot wait.
If an examination is required, a chaperone will be made available, should you so wish.
We are experiencing a significantly increased demand for our Emergency Surgery. This means that patients are waiting longer than we would like.
Have you considered whether the Pharmacist or phoning 111 (NHS advice line) could help you instead? Most viral illness including coughs, colds, earache, sore throat, eye infections, vomiting and diarrhoea only need simple remedies from the chemist until they settle naturally. When you go to the chemist please ask to speak to the pharmacist.
If the doctor feels your problem isn’t urgent and can wait until the next available appointment, they may ask you to re-book. This is to ensure patients who are acutely unwell are not kept waiting longer than necessary. Please bear in mind this surgery is for emergencies only and is not simply a ‘sit and wait’ service for ongoing problems. Your help is appreciated.
Did you know NHS Choices provides a wealth of information to help you manage your health and ailments? Please go to www.nhs.uk for more information.
Monday evening and Saturday morning surgeries
These are pre-bookable appointments only. There is no Emergency Surgery service during these extended hours.
Unfortunately this is a problem when patients who book an appointment and do not attend. Please phone to cancel your appointment if it is no longer needed. This will ensure the time can be made available for those who need to attend.