•  NHS treatment should be readily available locally when this is feasible.
• Written protocols for the management of chronic conditions will be followed where appropriate.
• Patients will be provided with information regarding the services available within the practice via the practice information booklet.
• Patients with problems that are considered urgent will be seen the same day.
• Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible.
• We ask that patients understand that appointments are for one person only. Additional appointments should be made for more than one person.
• Patients are responsible for their own health, and the health of their children, and should co-operate with the practice in endeavouring to keep themselves healthy. We give you professional help and advice – please act on it!
• Requests for help and advice for non-urgent matters should be made during surgery hours only.
• Home visits should only be requested for patients who are seriously ill or housebound. It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery or hospital.
• Patients should realise that home visits are made at the doctor’s discretion.
• Many problems can be resolved by advice alone; therefore patients should not always expect a prescription.

We ask that patients treat the staff and doctors with courtesy and respect.  Bear in mind that the reception staff has a very difficult job to do, juggling with limited resources and without detailed medical knowledge.  They are trying to do their best for you.