SUGGESTIONS AND COMPLAINTS
We welcome suggestions and comments which will help us improve our service. We operate a complaints procedure which meets national guidelines. Reception staff will be happy to give you further information. We always aim to treat our patients as individuals and you have a right to expect due respect and politeness at all times. Our staff also have a right to personal safety and to be treated courteously. Any patients who exhibit abusive or violent behaviour will be removed from the Practice list.
LMC East Complaint Handling Procedure Leaflet May 2023
LMC East Patient Complaint Form