Noticeboard

One Problem Per Consultation

At Manor Primary Care we aim to treat one problem per consultation. The main reason for this request is for clinical safety.

At the clinician’s discretion we will try and treat more than one problem, but when this is not possible there will need to be another appointment arranged.

Recent CQC Visit

 

Recently we were Inspected by the Care Quality Commission and in all of the 5 key areas that they inspected we were rated as GOOD.  If you want to read the full report click here. 

 

Having problem getting through on the Phone?

 

Some Patients have told us that they are experiencing difficulties getting through to us in the mornings on the phone.  If this is the case please let us know some details when you speak with us i.e. date/time attempted to call, the number you are calling from and exactly what happens e.g. line goes dead, message says "xxx" etc.  We have involved our IT Supplier and Virgin in this problem and it is currently being monitored.  If you are unable to get through our normal number i.e. 01695 736260 please try an alternative (01257 514300).  We apologise for any inconvenience and any information you can give us will help to solve this as quickly as possible.

 

Patient Access (Repeat Medication)

 

Sign up to ordering your repeat medication online now - click the tab "Prescriptions" at the top right of this website, download and print the application form and bring some ID into the practice with the form ...... it takes seconds for us to sign you up...!

 

Induction Loop (portable)

 

In order to ensure our compliance to the Accessible Information Standard this practice has invested in a portable induction loop.  Please ask a member of staff of switch on when you arrive in the practice and switch your hearing aid to the "T" position.  We will also arrange for the portable induction loop to be available for your appointment with the GP/Nurse/HCA.

 

Patient Survey - June 2016

 

Check out the results of our Jun 16 Patient Survey - On the right hand side of the homepage click on Survey Report and then Patient Survey JUNE 2016.

 

Men B Immunisations

There is general information about MenB immunisation on the NHS Choices website:

http://www.nhs.uk/conditions/vaccinations/pages/meningitis-b-vaccine.aspx

Appointments (Changes August 2015)

We listened to you when you said that you don’t like calling always at 0830 for appointments and we have recruited new staff to increase the amount of appointments we have available both pre-bookable and on the day. We now have a Nurse Practitioner who can see all types of conditions who is highly trained and able to prescribe independently.

 

Results

When you ring the surgery for your test results, the reception staff will not be able to give you any of your results, but will arrange for a nurse to ring you back.

 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery as soon as possible to allow us time to give your appointment to someone else.

 

Test Results

Test Results

Please call between 11am and 3.00pm to enquire about your test/x-ray results, you will then be given a time for our Practice Nurse or a Doctor to ring you back with the results.

When you take your test you will be told how long it will be before the results are likely to be returned to the practice.  It may be that you will need some additional or new medication as a result of these tests, or, you may need to stop a medication.  It is important that you call to get your results and collect as your medication may have been changed and a prescription may be waiting for you.

Abnormal Results

We will endevour to call you to give you any abnormal results and to make an appointment with the Doctor if indicated. 

Normal Results

We will not contact you with a normal result, however, If you wish to enquire, the Practice Nurse will again call you back.

Pregnancy Test Results

If the test has been done via the surgery (we will accept home test results), the result will never be given over the phone. You must make an appointment with the Practice Nurse to ensure that confidentiality is maintained.

Confidentiality

Please Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

 



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