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Noticeboard

Where to get help for domestic abuse during coronavirus

 

Coronavirus Update 19th March 2020: Practice staffing has been affected by the impact of COVID-19; both self-isolation and the need to protect high risk members of staff. We will therefore only focus on urgent patient need.

 

It is important that patients work with us to protect the NHS, not just for unwell patients with COVID-19 but all other urgent conditions e.g. chronic heart conditions, cancer care.

  • DO think before ringing; We do not have the capacity to field minor queries for well patients.
  1. DO NOT use services unless absolutely necessary
  2. DO NOT request Med3s / reports / Holiday Cancellation Letters for COVID-19
  3. YOU MUST follow self-isolation/social distancing guidance
  4. DO use Electronic Prescribing Service to order NORMAL QUANTITIES of repeat medications
  5. DO be patient with all staff – everyone is doing their bit and working flat out

Your understanding at this difficult time for all of us is appreciated.

CORONAVIRUS UPDATE 16th March 2020: Due to the latest Government Coronavirus guidelines, from Monday 16th of March you will not be able to directly book an appointment to come in to see the doctor. Admin staff have been instructed to take details of why you feel an appointment is necessary and book a telephone call with the doctor. The doctor will then decide if you need to attend the surgery or if your problem can be dealt with over the phone. This is keep you and our staff safe.

Your understanding at this difficult time for all of us is appreciated.

CORONAVIRUS UPDATE 09th March 2020: Following guidance from NHS England and Public Health England - Please note that due to the Coronavirus outbreak online appointments are temporarily suspended until further notice. This is to allow practice staff to assess each patient before attending the surgery, this may mean staff ask questions when booking your appointment. We apologise for any inconvenience & thank you for your understanding at this time. Calow and Brimington Practice. 

 

 

Online Access

Online Booking of GP Appointments and Ordering of Repeat Medication

We have an online system to enable patients to book some appointments with a GP and also for the ordering of repeat medication.  In order to use this, you will need to register for the service by calling at one of our surgeries with some identification. The administrative staff will then issue you with a user name and a password together with details of the website address for you to log in. Once you log in, you will be able to change your password.

GP Appointments

In order to reduce the number of calls to the surgery, especially first thing in the morning, a number of pre-bookable appointments will be available for booking with the GPs up to 4 weeks in advance. There will be a limit on the number of appointments available via the online booking system in order that not all the appointments are booked prior to the day.

If you have more than 2 appointments already booked with any of our clinical staff, then you will not be able to book any appointments on line.

Appointments with the Nurses and Healthcare Assistants will still need to be booked by contacting the surgery direct due to the variable length of them depending on what they are for.

Prescriptions

The system will allow you to order your repeat medication online up to 7 days before it is due. This should give sufficient time for us to action your request and for you to then collect the prescription and take it to the pharmacy for your medication to be dispensed. The prescription will normally be ready for you to collect 2 working days after you request it.

If you need to see a clinician for a review of your medication, you will not be able to order your prescription on line. Also, if you try to order it prior to 7 days before it is due, again, you will not be able to order it. Should you require your prescription earlier than usual (for example, you need it before going on holiday), you will need to let us have a normal written request.

Other Services

As well as pre-booking an appointment with a GP and reordering your repeat medication, you can also update us with any change of address and/or telephone number.

Periodically, we may have some questionnaires available and we would appreciate it if you would take the time to complete any that are applicable.

You will be able to change your password. This should be done when you initially log on to the service and then periodically afterwards. If you believe anyone knows your logon details, change your password immediately. This is a secure facility and should anyone obtain your log on details, they will only be able to see what appointments you have recently had or have booked and any regular medication you are on; there is no access to your medical record.

If you have already registered and wish to logon CLICK HERE



 
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