Noticeboard

General Practice Level 0 infection control rules

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as restaurants and shops.

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19

From 19 July 2021 (when the country goes to Level 0) the following rules still apply in General Practice:

  • wearing of face coverings by patients and the public (unless you are exempt)
  • physical distancing of 1 metre in waiting rooms
  • contact the practice by telephone in the first instance
  • wearing of PPE by staff
  • screening of all patients for Covid 19 symptoms

Please support your local practice team by complying with this guidance.

FACE COVERINGS SHOULD BE WORN IF YOU ARE ASKED TO ATTEND THE SURGERY.

ORDER YOUR PRESCRIPTION ONLINE - you can now order your medication online via the website or by downloading the app to your mobile phone.  Please phone the Practice for information on how to register for this service.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

Patient Rights and Responsibilities

Rights and Responsibilities

stethescope3You will be treated with respect and as a Partner in your care. This means that you have responsibilities to help yourself and us by .

  • letting anyone involved in your care know if you cannot keep an appointment either at the surgery or hospital or clinic.
  • using an appointment for one person only and additional appointments should be requested if more than one person requires attention.
  • requsting a home visit only for patients who are seriously ill or housebound. Most problems are best dealt with in the surgery.
  • letting anyone involved in your care know if you change your address or telephone number.
  • treating Practice doctors and staff with respect. There will be no physical violence, verbal abuse or drunkenness tolerated under any circumstances.

We will try to help by:

  • Answering questions about your treatment.
  • respecting your confidentiality at all times.
  • providing information on how to complain or make suggestions about our service.






 
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