Complaints & Compli
ments
Practice Complaints
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of a National Health system for dealing with complaints.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
If you would like to discuss a complaint or the complaints procedure please contact Tina Coulson, our Practice Manager, on 01293 540 620 or you can use the link in the Contact Details' section of or website:
www.poundhillmedicalgroup.co.uk/contact1.aspx
Healthwatch West Sussex provides a free and independent health complaints advocacy service (IHCAS), which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service.
Please call 0300 012 0122 or email ihcas@healthwatchwestsussex.co.uk
Please follow this link for the Practice's Complaints and Compliments Leaflet.
Practice Compliments
We are continuously overwhelmed by the number of compliments that we receive at the practice and we really appreciate the time and effort our patients take to do this. It is a great morale booster to those individuals who are on the receiving end as well as the whole team here so please keep them coming!