Noticeboard

Primary Care Networks

GP practices are working together with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in groups of practices known as primary care networks (PCNs). To find out more, click here and here. So far, being part of the PCN has allowed us to to have an in-house pharmacist, social prescriber, health coach and physiotherapist!

Sickness Certificates

The first 28 days of sickness do not require a certificate from your GP. If your employer insists on a sickness form, complete a Self-Certification form, which can be found here

Please ask staff to issue the usual sick notes, NOT the GP's.


We do NOT do sick notes for suspected Coronavirus

Sick Notes do NOT need to be SIGNED. We will text them to you, as we do not want you to come to surgery to pick them up. You can print them or email them to your employer.

We are not allowed to write letters telling your employer that you should be allowed to work from home. That's your HR department's decision, based on what medical conditions you declare to them. If they don't believe you, we can write a letter confirming your medical problems for £30 in advance. We have been overwhelmed with such requests, understandably, and we cannot guarantee a time frame for this.

Keep Your Details up to Date
Please do update your contact details ("Your Contact Details" box at the bottom of screen) with home & mobile & email. You will receive appointment reminders and occasional requests for information by text.

 

PHONE CALLS may be recorded for your protection.

 

 

Prescriptions

greenpills

Repeat Prescription requests - please do not bring your repeat prescription requests into surgery. 

Please order your prescriptions online. If you are not signed up to online access yet, why not? It's a much more efficient way to organise your health and you can even sign up NOW!

If you can't, you can drop your requests in to our letterbox outside the surgery or ask your pharmacist to order your medication on your behalf. 
Even in these difficult times, we can't take requests over the phone because mistakes do happen, and also because it ties up the phone preventing patients who need medical attention from reaching us. Thank you

28 Day Prescribing Policy

prepay prescription certificate

OverTheCounter medicines

LATE NIGHT CHEMISTS

Late-close pharmacies:

Open until 730pm 

HE Matthews - 140 Stanley Park Rd, Carshalton SM5 3JG 02086472079

Boots Wallington - 43 Wallington Square, Wallington SM6 8RG 02086472251

 

Open until 8pm

Imperial Epsom - 139 Epsom Rd, Sutton SM3 9EY 02083935892

Boots Sutton - 322 Malden Rd, Sutton SM3 8EP 02086427575

Boots Valley Park - 10 Daniell Way, Croydon CR0 4YJ 02086861114

Open until 11pm

Asda St Nicholas Way, Sutton SM1 1LD 02087702310 

Open until 1230am 

RPMG - 141 Church Hill Rd, Sutton SM3 8NE 02086449432

DELAYS IN PRESCRIPTIONS

If you are unwise enough to run out of your prescriptions, we will try to help but cannot guarantee to sort out your prescription in less than 72h.
Do please order your prescriptions online (or if you are really helpless with computers and apps, then ask your grown children to do it for you). Requests made this way can be handled much more quickly by doctors, and don't take our staff away from telephone and other duties. Remember that once the chemist receives the email prescription from us, he'll need to prepare the medicines (dispense) and sometimes order special drugs from wholesalers. You'll be able to see online when the GP has emailed the prescription to your pharmacist.

Pharmacy4U mail order
though this can be convenient because they post your medicines, it's no faster than Online ordering. And if there's a problem, there is no pharmacist we can ring to discuss, and the patient has often been left high and dry. Though it may not concern you, the local pharmacists are having to close, which means that in future you'll have no one to ask clinical questions to about your health and your medicines. Sometimes medicines are delayed in the post, in which case it's hard to help you.

Wholesale problems
Pharmacists are having problems buying certain common established medicines from wholesalers because drug companies aren't making enough profit on the old drug to cover costs of manufacturing it. If this is the case, we'll try to think of a temporary alternative and leave it to you to have your BP checked (in case the new BP medicine isn't as strong as the one you're used to! Not to speak of possible SideEffects!). Check with your pharmacist when your usual medicine is back in national stock.

ELECTRONIC PRESCRIPTIONS

When requesting prescriptions, you'll need to specify a Pharmacy, even if you wish to collect your scrip by hand.

All GP Surgeries are now securely-emailing prescriptions to your designated Chemist, rather than printing them out, as it’s more efficient and prescriptions can’t get lost.

You simply sign a form at the chemist of your choice.

Post your written request in the White box outside, ticking the items you want on your repeat slip.

 

The receptionist checks your records to make sure you’re not overdue a blood test/ BP check, then issues the electronic prescription,  which is passed to the doctor immediately, who gives the OK, and then the electronic prescription arrives at your chemist within minutes.

This will happen in most cases.

 

If there are any queries or if you request something that is not on your Repeat list, the staff will pass to GP, and that is where it can take 3 days to process them. But they will still be sent electronically to your chemist.

 

 

Repeat Dispensing   For people who's Repeat regular medications don't change much, and who have seen their GP for monitoring BP/blood tests, GP can set up an order for the pharmacy to keep dispensing the usual  1 or 2 month supply of medicine for a duration of 6-12 months, so you won't have to keep putting in requests each month.

We are encouraged by the authorities to prescribe 1month quantity of medicines both to reduce waste and for patient safety. Any larger supply is at the discretion of the GP.
You shouldn't need to request medicines in the middle of your RD cycle, because the chemist has authority to dispense your medicines til the order is ended.

For those patients who order prescriptions online, it should be clear if their Repeats are RD.

If they forget and request mid-cycle, the system doesn't allow us to issue, and we have to reject the request, which causes problems. Any questions, check with your pharmacist.

 

What if there is a change of dose or new medicine? GP simply adjusts the Repeat Dispensing order & emails the chemist.

 

What if I want to change chemist? Please sign a form at a new chemist before your next prescription. Remember that once a particular prescription has been sent to a chemist to prepare for you, then you can’t change this. It would be like asking for your paper prescription back while the chemist has already ordered the medicines in, or started to box them up for you.

 

What if the chemist hasn’t got my prescription?    It is likely that the GP can’t issue your prescription as you’ve not had the necessary checks monitoring  such as BP/blood tests/clinical checks. If you call at reception, the receptionists will often be able to tell you what is overdue. You will have already been asked by the GP nurse or had messages on previous prescriptions. It’s best to be 2 weeks ahead with your medicines for these kind of hick-ups.



 
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