Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

How we use your Health Records

Privacy Notices

Privacy Notice Care Quality Commission

Privacy Notice for Staff

Privacy Notice Emergencies

Privacy Notice for Direct Care inc referral

Privacy Notice NHS Digital

Privacy Notice Public Health

Privacy Notice Risk Stratification

Privacy Notice Safeguarding

Privacy Notice Telephone Recording

Privacy Notice for Staff Vaccination Information

Children Privacy Policy

Easy Read Privacy Policy

Overarching Privacy Policy Version 3

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the GDPR (General Data Protection Regulation) laws and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the by completing the DSAR form which can be downloaded below or collected from reception. All patients returning a completed DSAR will be asked to provide proof of identity - valid forms of proof are detailed on the form inself. No information will be released without the patient consent unless we are legally obliged to do so.  All requests will be completed within 1 calendar month of receipt of the signed consent form.

Data Subject Access Request Form

Accessing your medical records

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available by viewing our Complaints Procedure.

Complaints Procedure

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Statement of Intent

Statement of Intent

Repeat Prescribing Policy

Please click the link below to view the Practice's Repeat Prescribing Policy

Repeat Prescribing Policy

Chaperone Policy

Please click the link below to view the Practice's Chaperone Policy.

Chaperone Policy