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Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

There is separate advice about:

Symptoms and what to do

Do not leave your home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

Read general information such as:


    Out of Hours

    Between the hours of 6.30 p.m. and 8.00 a.m. Monday – Friday and over the weekend or bank holidays please dial 111 or the surgery number (01787 378226) where your call will be diverted to the out of hours service provided by the NHS Suffolk

    Test Results

    All results are seen by the Doctor who ordered them. Please telephone for the result between 2.00 p.m. and 5.00 p.m. when our staff will be able to pass on the Doctor’s message to you. Please allow 3 working days for results to be available.

    Telephone Advice

    If you need medical advice your details will be taken and our Nurse Practitioner will phone you back later. If the matter is urgent, please advice us and it will be dealt with straight away.

    Comments and Complaints

    All of the doctors, nurses and staff working in the Long Melford Practice make every effort to provide patients and carers with the best possible care and treatment. However with almost 10,000 patients and over 200 appointments a day there are occassions when things do not go to plan.

    If at anytime you have concerns we would encourage you to speak to the person involved at the time - very often matters can be resolved there and then. We do understand that there may be certain situations where people would prefer to speak to someone more formally. 

    If you wish to comment on or discuss aspects of your care please contact the Practice Manager, Nicola Whitehead.

    We welcome your comments, both positive and negative, as  they let us know when we get it right and where there is room for improvement.

    If you have been happy with the care you have received please do let us know. Letters to individual clinicians or to the Practice are very much appreciated.

    We are continually striving to improve our service. If you have any suggestions for making changes or improvements to the way we provide our services we would be pleased to hear about your suggestion and to consider it. Please put your suggstions in our suggestion box - there is a suggestion box located in the waiting area at each surgery. Alternatively please hand your suggestions into the Reception and ask for them to be forwarded to the Practice Manager.

    For a copy of our leaflet on Comments, compliments and complaints please click here

    Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website