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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulations 2018, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


We will always ask for your consent to share information about you.  If you have not already completed a consent form, please either print off the form below or pop into surgery to complete this.  Your agreement will then be uploaded onto your records.

Data Sharing Agreement


Customer service form

We do our best to provide a thoughtful and responsive service, and have systems to try and reduce human error. If you have any concerns or complaints we ask that they are directed in the first instance to:

Practice Manager, 
Mapperley Park Medical Centre,
41 Mapperley Road, 
Mapperley Park, 
Nottingham NG3 5AQ.

Complaints can also be made directly to NHS England and the Health Ombudsman.

Contact details for NHS England are as follows:

NHS England welcomes concerns, compliments and complaints as valuable feedback that will help them learn from your experiences and make improvements to services they commission.

You can complain or give feedback:

By post to:

NHS England
PO Box 16738
B97 9PT

By email to:

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

Their opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when they are open at the later time of 9.30am. They are closed on bank holidays.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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